How can we help you today?
Questions most frequently asked:
How do I see my automation consumption?
Two places tell you what your automations are eating in credits. The per-workflow status page shows you exactly how many...
Read moreIs there an unlimited automation plan?
Mailpro does not sell a separate "automation plan" with unlimited workflows — because it does not need one. Building and...
Read moreCan I chain multiple actions in the same automation?
Yes. A Mailpro automation is a chain of steps, not a single action. Drop as many actions as you need...
Read moreHow do I get an email when my automation fires?
Add the action Alertez-moi to your workflow. Instead of emailing the contact, it sends an email to YOU (the account...
Read moreHow do I automatically add a contact to a list?
Drop the action Abonnement / désabonnement à une liste into your workflow and pick the target list. The contact currently...
Read moreHow do I add a tag to a contact automatically?
Drop the action Tag ajouté / supprimé into your workflow and pick the tag to apply (or remove). The action...
Read moreWhich actions can an automation execute?
Five actions ship with the current Mailpro automation module: send an email, send an SMS, add a tag to the...
Read moreCan I trigger only for contacts of a specific list?
Yes, but the mechanism depends on which trigger you use. The List subscribe/unsubscribe trigger already targets one specific list by...
Read moreAt what time do date-based automations fire?
Date-based automations (Birthday and Specific date field) are scanned and fired by a daily worker. Every day, Mailpro looks at...
Read moreHow do I trigger on the date of a custom field?
Use the trigger Champ de date spécifique in Mes Automatisations. Point it at any date-typed contact field — renewal date,...
Read moreCan I trigger an action when a tag is added?
Yes. Pick the trigger Tag ajouté / supprimé in Mes Automatisations. It fires the moment a specified tag is applied...
Read moreCan I trigger an action when a contact subscribes to a list?
Yes. Pick the trigger Abonnement / désabonnement à une liste in Mes Automatisations. It fires the moment a contact joins...
Read moreHow do I trigger an email for a contact’s birthday?
Pick the trigger Date d’anniversaire in Mes Automatisations. Mailpro reads the contact’s birthday field every day and fires the workflow...
Read moreAre Mailpro automations GDPR-compliant?
Yes. Mailpro automations are GDPR-compliant by design. All automation data — contacts, triggers, message history — is stored on our...
Read moreDo automations work with my forms?
Yes — with one small detour. Mailpro automations do not yet have a native "form submitted" trigger, but you can...
Read moreHow do I know an automation fired?
Every Mailpro automation has its own status page at /Automation/Status/{id} that lists which contacts went through, when, and what the...
Read moreCan I test an automation before activating it?
Yes. Before turning an automation on for your whole list, you can run it end-to-end on a single test contact...
Read moreDo my contacts know the email is automated?
No. Mailpro never tells your contacts that an email or SMS came from an automation. The message goes out under...
Read moreCan I pause an automation and reactivate it later?
Yes. Every Mailpro automation has an active/inactive switch. Flipping it to inactive stops new triggers from firing — no new...
Read moreWhat happens if my credits run out during an automation?
When your email or SMS credits hit zero while an automation is running, the message-sending steps pause — they are...
Read more