FAQ

Frequent asked questions

General questions:

• Do I need to install Mailpro™
  No, Mailpro™ is an online application, nothing is installed on your computer. Whether you're on Mac, Windows or Linux you can use Mailpro™.
• What do I need to use Mailpro™?
  You need an Internet connection and a browser (Firefox, Internet Explorer, Safari, Google Chrome, ...).
• Can I create my own newsletter by myself?
  In fact, you have approximately 300 templates of newsletters and about 25 layouts to produce professional newsletters. We also invite you to visit our Emailing Blog and check the advice for the creation, sending, frequency and best practices of emailing in general.
• What are the accounts that you are proposing and how do they work?
  There are 2 types of accounts:
  
  Consumer accounts
  The consumption mode works like the prepaid mobile phone system. You buy credits, 1 credit = 1 email sent to a recipient. Once the funds have been used, if you want to send emails you must buy credits.
  
  Subscription accounts
  You pay for one year. The subscription includes a certain number of credits (1 credit = 1 email sent to one recipient) per month. Unused credits are not carried over the next month.
  
  Both types of accounts give you access to all the features of Mailpro™, Address Book with unlimited entries, statistics on shipments, openings and clicks, duplicate management, management of badmails, etc…
• Do you have a demo version?
  Yes, you can test Mailpro™, for free, with 100 credits. These free accounts include advertising from Mailpro™ in your emails. The ad will be removed as soon as you purchase Mailpro™ credits. The 100 credits offered correspond to 100 sendings (1 credit = 1 sending).
• Is there a blog dedicated to emailing?
  Yes, we have a partner who runs a blog dedicated entirely to emailing and you will find very interesting information and tips. You can get there via this link www.emailingblog.com.
• Is Mailpro™ compatible with all browsers?
  Yes, but we encourage you to use Mozila Firefox, which currently has no known bug and is better suited for web applications. Also check that your browser has been updated to the latest version.
  If you encounter a bug, you can send it via support@mailpro.com.
• Is there a browser that is more suitable than the other?
  Yes, we recommend using Mozila Firefox, which is optimized for the web applications, is more stable, faster and safer. On Mac we strongly advise using the default browser, Safari.

Questions on creating the newsletters :

• Can I customize the messages sent by email with Mailpro™?
  It is possible to import up to 25 custom fields in addition to the email address. These fields can be inserted into the subject of the email and of course in the body of the email.
  
  You just need to write $fieldX$ where X represents the number of the field in question. For example “field2” can contain the “forename”. And if you want, when you send each message, it will be personalized with the name of the receiver.
  
  Just write in the message:
  Hello $field2$,
  Each person will receive a message with "Hello John,".
• Is it possible to add images in our newsletter?
  
  
  You can easily integrate images in the newsletter (WYSWYG HTML editor permitted by default). Anything that can be done in an email in HTML, is feasible in Mailpro™.
• The images inserted in our newsletter need to be hosted on your site or on our site?
  Both are possible, the images are hosted at Mailpro™ (you add them via our publisher) or they can be hosted on your site (with an absolute link, http://...).
• Can you import a PDF document when creating the newsletter?
  Yes, you can import a PDF file on our servers and create a link to the PDF in your newsletter. The recipients of the email can then click on this link (text or image) and see the contents of your PDF. For reasons of file size, the PDF is not added in the message.
• I can’t change the color of my links, is this normal?
  No, this is not normal: To change the color of your links, you must assign a color to the desired text before assigning a link to it.
• I want to delete or modify a link for unsubscription
  For legal reasons, you can not change/modify/delete this link.
• How can I make sure that my email doesn’t go directly to the SPAM folder?
  To simplify, there are three types of filters, the filter on the mailing address (IP address of the SMTP server) and we guarantee that at this level, our IP are good quality ones and continuously monitored. The second is the domain name, after your first sending, you will see in the badmails if your domain is banned or not. In this case, you can contact us and we will definitely propose you to use a different domain name. The third concerns the content of your newsletter. Indeed, it is advisable not to use SPAM-words, such as "free ", "sales", %, to avoid putting too many words in bold or different fonts for example.

Questions related to the management of address books:

• Can I import my email addresses in Mailpro™?
  Yes you can import your addresses in csv. format. This format is a universal data format that can be used in many software applications, on Mac OS (Excel™, Entourage etc. ..), Windows (Excel™, Access™, Outlook™, etc. SQL Server™. .) Linux (Open Office, Star Office etc. ..). It is also possible to import your addresses via copy-paste from Excel, Word or another database, but for large volumes we recommend the use of CSV files. See the report
• Is it possible to use sending addresses like Gmail, Hotmail or Yahoo Mail?
  If you use a free email account for your emailing campaigns, these email accounts can be disabled by the supplier if you have lots of invalid emails (IASP - Badmail) in your recipient addresses. It is obvious that if your account is disabled, you can not manage the returning emails; such as orders for example.
  This is why Mailpro™ recommends using an email account from a domain that belongs to you, thus solving this problem.
  It seems worth adding that the personalization of an email will also clearly identify the sender. This is one of the parameters that need to be taken into account to increase the rates of opening the newsletters of your campaigns.
• I want to have a “subscribe / unsubscribe form” on our website and link it with the Mailpro™ address books, is this possible?
  Yes, we provide an example code to create a subscribe/unsubscribe form directly related to the addresses from your Mailpro™ account. This code is available in Mailpro™, in “configuration”, webmaster area.
• I want my subscribers to be able to unsubscribe automatically. Is it possible?
  Yes, Mailpro™ automatically adds the unsubscribe link at the bottom of the email. This is also a legal constraint.
• Why when I import my emails in an address book some of my emails are not imported?
  Duplicates are handled automatically during import and we also check that the email is not in one of your unsubscription books or if the email is not in your “badmails”. This explains the difference may exist between that might appear between the number of addresses imported and the number of addresses actually added to the book. See the report
• How can I import my contacts from an Open Office spreadsheet?
  Here's how: in Open Office, when you save the file, choose the .csv format. At the time of registration (first time) a dialog box appears asking you about the options of the .csv file. You must then choose “;” (semicolons) as field separator. As text separator, put nothing (leave blank or delete the text if something is entered).
• Duplicates are managed in a single book or in all books?
  Duplicates are only treated in the same address book. So two identical addresses can be found in two different books. And on the contrary in the same book duplicates are managed and the same address can not appear 2 times.
• Can you confirm if the “badmails” are automatically deleted from the address book or I have to delete them manually?
  The badmails are automatically deleted from the address book and added to the badmails tab. The delay for removal can vary from a few minutes to 5 hours maximum after your sending.
• If the recipient has a full mailbox, is my mail going to be considered as badmail?
  No, the error code “SMTP 5.2.2 (mailbox full)” is not considered as badmail by Mailpro™.

Sales questions:

• Can I get my old bills?
  Yes, in Mailpro, via the Send tab, you can find all the bills you've made since the creation of your account and you can download or print them.
• With a subscription, if I want to increase my monthly volume during a year, should I make another subscription for the volume I need or I could just choose the next subscription class?
  You can safely upgrade your subscription during the year. A pro rata calculation of unused months will be made directly into your account and you can pay the subscription directly online. Without going to a higher subscription, you also can purchase additional credits that are valid until the end of the current month. Our solutions are meant to evolve.
• Are the unused monthly credits carried over from month to month?
  The monthly credits are used each month; they are not rolled-over to the next month.

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