FAQ organized by category

General questions

Can I access my account with my mobile phone?

Connect to your Mailpro Account from your Phone Yes, you can connect to the Mailpro™ interface with your smartphone or tablet....

Read more

How are the email bounces defined?

Learn about Bounced Emails The “bounces” are the error notifications returned from inexistent addresses. In 95% of the cases, these are...

Read more

How to install Mailpro™?

No Installation Required to use Mailpro, Email Marketing Software Mailpro™ is an online email marketing application and you do not need...

Read more

What are the requirements for using Mailpro™?

Learn about what you need to be able to use Mailpro None, apart from an internet connection and a browser (Firefox,...

Read more

Is it possible to test Mailpro™ for free?

Try Mailpro, Email Marketing Solution for Free! Yes, you can test Mailpro™ for free, with 500 credits included. These free accounts...

Read more

Where can I find some general information about emailing marketing?

Email Marketing Blog for Information and Tips  We maintain a blog dedicated to Email Marketing where you find tons of advises...

Read more

Is Mailpro compatible with all browsers?

Is Mailpro compatible with all browsers? Yes, Mailpro™ is compatible with the latest versions of all browsers. On PC, we recommend you...

Read more

Where can I find the badmail/bounces folder?

Learn where you can find your Badmails inside Mailpro You can find the "Hard bounces" under the tab "Addresses" and in...

Read more

How is my Mailpro Subscription Renewed?

Mailpro Subscriptions All subscriptions will be renewed automatically according to the chosen cycle that you specified during the initial subscription process....

Read more

What is a Double opt-in Subscription?

Learn about Double Opt-in Subscriptions Double opt-in is an email subscription in which the subscriber will acknowledge twice that he/she wants...

Read more

How to Use Mailpro’s Double Opt-In functionality?

How to Use the Double opt-in supscription? Also from our FAQ section: What is Double Opt-in? 1. Connect to your Mailpro Account 2....

Read more

Why does my Email Campaign Looks Strange on Outlook?

Outlook problems on your email campaign Microsoft Outlook’s 2007, 2010, and 2013 versions use Microsoft Word to display their email’s HTML....

Read more

How to change the default language of an automatic link?

Change the default language of an automatic link All the automatic links (Unsubscribe links) integrated in the email that you send...

Read more

What is the difference between single Opt-in and Double Opt-in subscription?

Learn the difference between single opt-in and double opt-in with Mailpro With the new General Data Protection Regulation (GDPR), it is...

Read more

Can I store confidential information on the image/document space?

Your Mailpro Space The image/document space of your Mailpro account is a public space used to link/embed the images/documents you send...

Read more

Is there a blog for Email Marketing?

Email Marketing Blog Yes, we have a blog dedicated to Email Marketing, where you can find tips, advices and interesting information...

Read more

Mailpro Configuration Limitation

Mailpro Default Limitation   If you work with Contacts in Mailpro, certain restrictions have been determined to keep the application running smoothly,...

Read more

How can I grow my Email List Naturally?

How can I grow my Email List Naturally? Tempted to buy an Email List? As explained previously, buying an email list...

Read more

Should I buy an Email List?

No.  Buying an email list is not only a bad idea, but its also a huge waste of money. It will...

Read more

What are Mailpro´s Automation Limits for Flows and Events?

Limits for Flows and Events on your Mailpro Account As for offering the best service to all our customers, we provide...

Read more

Email Marketing Software & Email Automation

Open a Mailpro account and enjoy 500 free credits
Try for free

This site uses Cookies, by continuing your navigation, you accept the deposit of third-party cookies intended to offer you videos,
sharing buttons, but also understand and save your preferences. Understand how we use cookies and why: More information