FAQ organized by category

Newsletter creation

Is there a size limit for a newsletter?

Newsletter Size Limit  No, there is no limitation. However, the “size” should be as small as possible for easier reading. Actually there...

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Can I display images automatically upon receipt of newsletters?

Displaying images automatically upon receipt of newsletters No, by default, the Email Marketing software – in order to respect the privacy...

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Why don't the images inside my newsletter have the right dimensions?

Newsletter Image Dimensions It may come from some mail client whose editor image size Outlook does not handle. Therefore, Outlook displays...

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Do you offer newsletter templates?

More than 600 Newsletter Templates waiting for you  Yes, we have more than 600 newsletter templates available to help you create...

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Is it possible to personalize my newsletters?

Personalizing your Newsletters Yes, it is possible to personalize your newsletters using up to 50 dynamic fields available. When importing your...

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Can we insert images in the newsletters?

Inserting Images inside your Newsletters Yes, you can seamlessly integrate images in your newsletter (the WYSIWYG HTML allows it by default)....

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Is it possible to host my images and files on Mailpro™?

Hosting Images and Files inside Mailpro  Yes, you have the possibility to host your documents on our servers. This service is...

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How can I add an attachment to my newsletter?

Learn how to add attachments to your newsletters  It isn't directly possible to add an attachment as with your messaging software. On...

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Is it possible to edit the color of the hyperlink text?

Edit the color of the hyperlink text Yes, it is. To change your link colors, you must assign a color to...

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How to resize an image?

Resizing your Images You can resize an image directly in your storage space with a right-click on the image and the...

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How can I change the viewing link and the unsubscribe link?

How can I change the viewing link and the unsubscribe link? You can change the text and also the locations of...

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The 10 Rules of Email Marketing

The 10 Rules of Email Marketing 1. Customize the subject/title of the newsletter. 2. Customize the content of the newsletter. 3. Use a...

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10 errors to avoid for your Newsletter

10 Mistakes to avoid when making your newsletter  1. Too long titles/subjects. 2. Too much information. 3. Spelling mistakes. 4. The insertion of too...

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How to modify the background color of the newsletter?

Your Newsletter Background Color There is a button in the HTML editor which allows you to change the background color of...

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How can I access the free newsletter templates?

Free Newsletter Templates  To access the free templates from your Mailpro™ account, click on the “Messages” tab and then on “Templates...

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How can I access the newsletter models?

Click on the tab "Messages" then "Write a message" in the menu. Then select the option "Use a stencil".

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Can I create a newsletter starting from an HTML page?

Newsletter starting from an HTML page Yes, when writing a new newsletter, select the option “Import a message from the internet”....

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How can I change the alignment of automatic links?

Change the alignment of automatic links When you create your newsletter using the editor, you can change he alignment of automatic...

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List of words you shouldnt use inside your email campaign

Words you shouldn´t use inside your email campaign You will find here the list of forbidden words. These words should be...

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why is the page setting or Image dimension different when my newsletter is received?

Page Settings The page setting issue at reception is due to the original dimensions of the images of your newsletter. The message...

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