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Technical questions

You need to contact your network administrator in order to add a record in your DNS in TXT format: “v=spf1 include:spf.mailpro.com?all”. Don’t...
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Yes, we recommend you to use Mozilla Firefox because it is optimized for the web applications, more stable, faster and...
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We invite you to initially clear the cache of your browser and try again. You can read about how to...
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The management and the cleaning of the bounced addresses are very important for professional emailing. It has several beneficial effects...
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The bounces (inexistent addresses) are, in general, the addresses or domains that do not exist anymore. Just like the postal...
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Blacklisting means that a domain name (@mydomain.com) or an IP address is mentioned on a “black list” because of mass...
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Your message cannot be saved: Javascript or iframe detected Since version 8, Mailpro detects the presence of javascripts or iframes in...
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Mailpro automatically creates a message "plain text" based on your HTML message. The message "plain text" is sent with the HTML...
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DMARC aims to teach the receiving server the policy to adopt upon receipt of a message from a domain on...
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When you send messages with Mailpro credits, we replace your image and redirection link URLs with tracking URLs that enable...
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There are several reasons which can cause this problem. 1st possibility : If you have copied / pasted your message from Microsoft...
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Another method of validation is SPF.  By adding a specific TXT record to the DNS (Domain Name System), you will...
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Mailpro has developed tools to make it easy for you to add our SPF to your DNS (Domain Name System)...
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Internet providers will sometimes verify that a specific message comes from an authorized domain, and DKIM record is another method...
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Also in our FAQ section: What is DKIM Record? 1. Log into your Mailpro Account 2. Go to configuration 3. Go to webmaster’s zone and...
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DMARC aims to teach the receiving server the policy to adopt upon receipt of a message from a domain on...
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Also in our FAQ section: What is DMARC? 1. Connect to your Mailpro Account. 2. Go to Webmaster’s zone and click on DMARC. 3....
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For security reasons, there are some restrictions of sizes and extensions when uploading a file into the Mailpro Builder.  Please...
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The IP reputation refers to the reputation of the email address, it is an element that the email providers take into account...
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Our new API V3 is a powerful REST JSON tool designed so that developers can integrate all Mailpro functions with...
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