In a tourism-driven economy, what visitors say about you shapes next season’s bookings. Asking them directly, before they post a public review, gives you the chance to fix problems and to thank the people who had a great time. Mailpro’s survey builder helps Barbadian businesses and organisations collect that feedback on any device and turn it into decisions.
Surveys that make sense in Barbados
- Post-stay guest surveys for hotels, villas and guesthouses, sent a day after check-out. See the tourism survey solution.
- Tour and attraction feedback after a catamaran cruise, a rum distillery tour or a cave visit.
- Customer satisfaction for retailers, restaurants, banks, credit unions and insurers.
- Event feedback after conferences, festivals and Crop Over fetes: what worked, what to change next year.
- Member and community surveys for associations, churches, sports clubs and non-profits.
- Employee engagement surveys for firms in the international business and financial services sector.
Features
Question types for every need
Multiple choice, rating scales, NPS-style questions, free text, dates and rating fields with stars or scores.
Branching logic
Show different follow-up questions to a guest who rated the room poorly and one who rated it highly. See survey branching logic.
Distribution by email and SMS
Send the survey link to a segment of your list, embed it on your website, or text it to guests who gave a mobile number. Short surveys sent by SMS suit visitors who are still on the island.
Real-time results
Watch results come in, filter by segment and export for reports with survey statistics.
Branding and languages
Match your colours and logo. Mailpro’s interface is available in six languages, and AI translation can adapt surveys for guests who prefer another language.
Timing tips for Barbados
- Send guest surveys within 24 to 48 hours of departure, while the stay is fresh.
- For local customers, avoid long holiday weekends such as Kadooment and Independence, when response rates tend to drop.
- Run annual customer surveys in a quieter month, such as September or October, and share the results before the winter season.
From answers to action
A survey only pays off if something changes. Set a routine: review results weekly during the winter season and monthly otherwise, share comments with the team concerned, and pick one improvement at a time. Follow up with respondents who reported a problem. A personal reply from the manager often turns a complaint into loyalty. Then close the loop in your newsletter: “You told us check-in was slow; here is what we changed.”
Responses are personal data
If survey answers can be linked to a person, the Data Protection Act 2019 applies. Tell respondents why you are asking and how you will use the answers. Make participation voluntary, and don’t use a feedback survey as a hidden marketing opt-in. Where you want anonymous feedback, don’t collect names or emails. Mailpro stores survey data in Switzerland, outside US jurisdiction, and never sells or rents it.
Ready to build one? Follow our guide on how to create an online survey in Barbados, or combine surveys with online forms for registrations and enquiries.