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Questions most frequently asked:
Do I need Standard Contractual Clauses for email marketing?
You need Standard Contractual Clauses (SCCs) only if you transfer personal data from the EU to a country without an...
Read moreIs my email marketing data subject to US law?
Your email marketing data is subject to US law if your provider is a US company, even when the data...
Read moreOpen tracking and the CNIL recommendation: what Mailpro does, what you must do
Since the CNIL's recommendation of 14 April 2026, measuring the opens of your emails for marketing purposes (the "tracking pixel")...
Read moreWhy do my emails land in Gmail’s Promotions tab?
Your emails land in Gmail’s Promotions tab because Gmail automatically sorts commercial, newsletter-style messages there based on their content and...
Read moreDo I need to warm up an IP address with Mailpro?
In most cases you don’t need to warm up an IP address with Mailpro. Mailpro sends your campaigns from managed...
Read moreHow do I switch from Mailchimp to Mailpro?
To switch from Mailchimp to Mailpro, export your Mailchimp audience as a CSV file and import it into Mailpro —...
Read moreHow do I add my logo to a newsletter?
You add your logo to a newsletter from your Mailpro dashboard. Once your logo is saved, you can drop it...
Read moreHow do I resend a campaign to people who didn’t open?
When you send your main campaign in Mailpro, you can choose to automatically resend it to the contacts who didn’t...
Read moreHow do I set up a webhook in Mailpro?
To set up a webhook, register an endpoint URL on your server that Mailpro can call whenever an email event...
Read moreHow do I integrate Mailpro with WordPress?
To integrate Mailpro with WordPress, route your site’s outgoing email through Mailpro’s SMTP server — either with the Mailpro WordPress...
Read moreHow do I add an SMS opt-in?
To add an SMS opt-in, collect explicit consent to receive text messages — through a signup form field, a checkbox,...
Read moreWhat’s the character limit for an SMS?
A single SMS holds up to 160 characters with the standard GSM-7 alphabet, or 70 characters when it contains Unicode...
Read moreHow do I remove inactive subscribers?
To remove inactive subscribers, segment the contacts who haven’t opened or clicked in the last 3 to 6 months, run...
Read moreWhy is my bounce rate high (and how do I reduce it)?
Your bounce rate is high usually because your list contains invalid or outdated addresses, or because your sending domain is...
Read moreHow do I see my automation consumption?
Two places tell you what your automations are eating in credits. The per-workflow status page shows you exactly how many...
Read moreIs there an unlimited automation plan?
Mailpro does not sell a separate "automation plan" with unlimited workflows — because it does not need one. Building and...
Read moreCan I chain multiple actions in the same automation?
Yes. A Mailpro automation is a chain of steps, not a single action. Drop as many actions as you need...
Read moreHow do I get an email when my automation fires?
Add the action Alertez-moi (Alert me) to your workflow. Instead of emailing the contact, it sends an email to YOU...
Read moreHow do I automatically add a contact to a list?
Drop the action Abonnement / désabonnement à une liste (List subscribe / unsubscribe) into your workflow and pick the target...
Read moreHow do I add a tag to a contact automatically?
Drop the action Tag ajouté / supprimé (Tag added / removed) into your workflow and pick the tag to apply...
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