FAQ organized by category

Questions most frequently asked:

What is the MSISDN format?

What is MSISDN used for? MSISDN means Mobile Station International Subscriber Directory Number and it’s a number used to identify a phone number internationally. It is composed...

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List of words you shouldnt use inside your email campaign

Words you shouldn´t use inside your email campaign You will find here the list of forbidden words. These words should be...

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Why does my Email Campaign Looks Strange on Outlook?

Outlook problems on your email campaign Microsoft Outlook’s 2007, 2010, and 2013 versions use Microsoft Word to display their email’s HTML....

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Find all country codes here

Send SMS easily with Mailpro Phone Country Codes are necessary to place an international phone call or to send an international...

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Is there a size limit for a newsletter?

Newsletter Size Limit  No, there is no limitation. However, the “size” should be as small as possible for easier reading. Actually there...

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What's the difference between STMP and API ?

Mailpro allows you to integrate your website, application or ECommerce in different ways, those being SMTP Relay or API. Depending...

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How is CC or BCC copy sending handled by SMTP?

The sending of messages in copy and hidden copy through the SMTP server will be managed independently. This means that...

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How can I create and assign a Tag to a Contact?

Tagging your contacts Creating a Tag is really simple, go to the label Contacts / Tags and click in Add Tag,...

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How to create a contact?

Creating a New Contact  Go to label Contacts > Contacts  and click in Add Contacts. You can add a single contact,...

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How can I edit a Contact Field?

Editing your contact fields  Go to the label Contacts and click in Fields, then click in the field you want to...

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