Parent satisfaction survey for schools

This parent satisfaction survey gives families a simple way to tell the school what works well and what could be improved. Ten questions over three short pages, about four minutes: parents indicate their child's class, say whether the child enjoys going to school, rate several aspects of school life and choose how they prefer to receive information.

What is a school parent survey for?

This survey helps head teachers and parent councils base their decisions on real feedback rather than impressions from the school gate. The rating question can cover teaching, communication, the canteen, after-school care or safety; the communication question tells you whether families prefer email, text messages, an online portal, paper or meetings. Two open questions highlight strengths and expectations, and a final question identifies parents willing to help with outings, celebrations or the school council. The class field lets you compare answers between year groups.

Who is it for?

• Head teachers and school management teams
• Parent associations and school councils
• Nurseries, day care centres and after-school clubs
• Private schools and music or sports schools following family satisfaction

How to adapt it in Mailpro

Edit the rated aspects to reflect your school's services and rewrite the introduction in your usual tone. Add the school logo and colours, then share the survey by link, by QR code printed in the home-school notebook or posted at the entrance, or in a Mailpro newsletter to families. Answers arrive in Mailpro. You can set tags on contacts according to their answers, for example to invite parents who want to get involved to the next school council meeting.

Tips

• Send the survey at a calm moment of the year, not during exams or just before holidays.
• Translate the introduction if many families speak another language at home.
• Share a short summary of the results and the actions decided with all parents.
• Run it every year to measure the effect of changes.

Frequently asked questions

Which parent satisfaction survey questions for school matter most?

Your child's wellbeing at school, the quality of communication and the main services are the usual core. Add only the topics you are ready to act on.

Can parents answer without giving their email?

Yes. The email field is optional and only serves to get back in touch with families who want it.

Should each parent answer separately?

It is up to you. Many schools ask for one questionnaire per child, which makes class comparisons simpler.

Questions in this template

Your child

1. Your child's class
2. Does your child enjoy going to school?
   Always · Often · Sometimes · Rarely

The school

1. What do you think of…
2. How would you prefer to receive information from the school?
   Email · Text message · App or online portal · Home-school notebook or paper · Meetings

Your ideas

1. What works well?
2. What could be improved?
3. Would you like to take part in school life (outings, celebrations, school council…)?
   Yes · Maybe · No
4. Your email, so that we can contact you