Exit interview questionnaire

This exit interview questionnaire gathers honest feedback from employees who are leaving your organisation. Why they leave, what could have kept them and how they rated their experience: their answers help you improve the workplace for those who stay.

What is an exit interview questionnaire for?

A departing employee often speaks more freely than a current one. The questionnaire asks for the department and length of service, then the main reason for leaving: a better offer, career development, pay, management, workload or personal reasons. An open question asks what could have made them stay, followed by a rating grid on several aspects of the job. The employee then says whether they would recommend you as an employer and whether they would consider coming back. Grouped together, these exit interview questions reveal trends you cannot see in one-to-one conversations.

Who is it for?

• HR teams analysing staff turnover
• Managers who want to understand departures in their team
• Companies working on their employer brand
• Associations and public bodies listening to staff and volunteers

How to adapt it in Mailpro

• Change the questions and texts: rename the reasons for leaving or add your own criteria to the rating grid.
• Add your logo and colours.
• Enable anonymous responses so that answers are not linked to a name: people are more open when confidentiality is real.
• Send the link in the last days of employment or share it in an email; the answers arrive in Mailpro.

Tips

• Explain clearly who will read the answers and how they will be used.
• Send the exit survey before the last day, while the experience is still fresh.
• Analyse answers over several months rather than reacting to a single response.
• Share the actions taken with the teams: it shows that feedback counts.

Frequently asked questions

Should an exit interview form replace a face-to-face interview?

Not necessarily. Many organisations use both: the questionnaire for comparable data, the conversation for nuance.

Can the exit interview template be anonymous in a small team?

Responses can be anonymous, but in a very small team the department or length of service may still reveal identities. Remove those questions if needed.

What are the most useful questions to ask?

The main reason for leaving and what could have made the person stay: they point directly to what you can change.

Questions in this template

Your departure

1. Department
2. How long have you worked here?
   Less than 1 year · 1 to 3 years · 3 to 5 years · More than 5 years
3. Main reason for leaving
   A better job offer · Career development · Pay and benefits · Management · Workload or work-life balance · Personal reasons · Other
4. What could have made you stay?

Your experience

1. How would you rate…
2. Would you recommend us as an employer?
   Yes · Maybe · No
3. Would you consider coming back one day?
   Yes · Maybe · No

Last words

1. Anything else you would like to tell us?