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Questions most frequently asked:
Mailpro webhooks: what are the three types of webhooks?
At Mailpro the word “webhook” covers three different mechanisms. They serve different needs and are configured in different places —...
Read moreWhich events can Mailpro send me by webhook?
An event webhook (direction A) can subscribe to one or more of the following events (50 per webhook at most)....
Read moreHow do I create, test and delete an event webhook?
From the application Open Settings → Webhooks and click Create a webhook. Enter the notification URL: an https:// address reachable from the...
Read moreHow do I verify that a webhook really comes from Mailpro (HMAC signature)?
Every call sent by Mailpro carries headers that let you authenticate it: X-Mailpro-Signature : t=1758000000,v1=5a72…c8b1 X-Mailpro-Event-Id : evt_5f2c… X-Mailpro-Event-Type: email.delivered X-Mailpro-Attempt ...
Read moreWhat happens if my server does not answer a webhook?
A delivery counts as successful when your URL answers with an HTTP 2xx code within 10 seconds. Anything else (timeout,...
Read moreHow do I know the delivery status of a transactional email sent through the API?
Since September 2026, every email sent individually through the API (transactional) can be followed up to its handover to the...
Read moreWebhook or status query: which one should I use?
To know whether a transactional email was delivered, Mailpro offers two complementary means. Webhook email.delivered / email.bouncedGET /Send/{id}/Status PrincipleMailpro calls you as...
Read moreHow do I send a webhook from an automation (“Send a webhook” action)?
The “Send a webhook” action lets a workflow call an external tool at a given step (direction B). It costs...
Read moreHow do I trigger an automation from an external tool (incoming webhook)?
The “Incoming webhook” trigger starts a Mailpro automation from outside (direction C): a confirmed payment, a form filled in another...
Read moreHow do I connect Mailpro to Zapier, Make or n8n?
Zapier, Make (formerly Integromat) and n8n can all call an API and receive webhooks. With Mailpro this opens three combinations. 1....
Read moreWhat are the limits of the Mailpro API (requests, attachments, API credits)?
Call rate The API accepts 500 requests per minute per account. Beyond that it answers 429 Too Many Requests with the...
Read moreWhere can I find the Mailpro API documentation (developer portal)?
All technical documentation lives on the Mailpro developer portal, available in English, French, German, Spanish, Italian and Portuguese. Each API...
Read moreHow to modify the text or the style of the unsubscribe link (and "web version")?
How to change the text or style of the unsubscription link (and "web version")? The displayed text and appearance (color, size,...
Read moreDo I need Standard Contractual Clauses for email marketing?
You need Standard Contractual Clauses (SCCs) only if you transfer personal data from the EU to a country without an...
Read moreIs my email marketing data subject to US law?
Your email marketing data is subject to US law if your provider is a US company, even when the data...
Read moreOpen tracking and the CNIL recommendation: what Mailpro does, what you must do
Since the CNIL's recommendation of 14 April 2026, measuring the opens of your emails for marketing purposes (the "tracking pixel")...
Read moreWhy do my emails land in Gmail’s Promotions tab?
Your emails land in Gmail’s Promotions tab because Gmail automatically sorts commercial, newsletter-style messages there based on their content and...
Read moreDo I need to warm up an IP address with Mailpro?
In most cases you don’t need to warm up an IP address with Mailpro. Mailpro sends your campaigns from managed...
Read moreHow do I switch from Mailchimp to Mailpro?
To switch from Mailchimp to Mailpro, export your Mailchimp audience as a CSV file and import it into Mailpro —...
Read moreHow do I add my logo to a newsletter?
You add your logo to a newsletter from your Mailpro dashboard. Once your logo is saved, you can drop it...
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