This Privacy Policy outlines our protocols for the collection, processing, and protection of Personal Data in strict accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP/LPD).
1. Data Controller and Contact
The entity responsible for data processing is Maxony Group, Rue Agasse 54, 1208 Geneva, Switzerland. For inquiries regarding your data, contact [email protected].
2. Scope of Data Collection
We process personal identifiers (Name, Email, Address, Phone Number) provided during registration, order placement, or support inquiries to fulfill contractual obligations and provide a personalized user experience.
3. Legal Basis and Purpose of Processing
We process data based on Art. 6(1)(b) GDPR (Contract performance) and Art. 31 nFADP. Purposes include:
- Management of customer service and technical support requests.
- Invoicing, payment processing, and statutory accounting compliance.
- System security monitoring and software optimization.
4. Data Residency and Security
All application and personal data are stored exclusively in our high-security datacenter in Geneva, Switzerland. We employ Secure Socket Layer (SSL) encryption for all sensitive transmissions. Financial transactions are processed by Datatrans AG (PCI-DSS compliant) and are not stored on our local servers.
5. Retention and Purging
Data is retained for the duration of the commercial relationship. Upon account termination via the "My Account" portal, data is irrevocably purged within 45 to 60 days, save for records required by Swiss fiscal retention laws.
6. Statutory Data Subject Rights
Under GDPR and nFADP, you possess the following enforceable rights:
| Your Rights | How to Exercise |
| Access, Rectification & Erasure | Manageable via the "My Account" dashboard or by account closure. |
| Data Portability | Exports available in standard XLS, XLSX, and CSV formats. |
| Right to Object/Withdraw | Users may withdraw consent for marketing or analytics at any time. |
7. Analytics and Tracking
To preserve data sovereignty, we utilize self-hosted Matomo Analytics in our Geneva infrastructure. This configuration ensures behavioral data is never transmitted to third-party analytics firms. We utilize cookies to maintain session integrity and measure marketing conversion from Google and Microsoft Advertising.
Would you like to reset your tracking consent?
8. Data Breach Protocol
In the event of a security compromise affecting personal data, we will notify the relevant supervisory authority (FDPIC in Switzerland) and affected users within 72 hours of detection.
Maxony Group
Rue Agasse 54
Genève, Switzerland