Contact our support team by email

For faster handling

Include these four things

Each one removes a round-trip. Together they let us act immediately.

• 1

  Write from your account email Authentication

  Send the message from the email address you used to create your Mailpro account. It lets us locate your account and confirm the request really comes from you — so we can act on it right away instead of first checking who you are.

• 2

  Describe the problem — with the URL and a screenshot

  Tell us exactly what isn't working. Paste the page URL where it happens (e.g. app.mailpro.com/campaign/edit/48210) and attach a screenshot. One screenshot usually replaces three emails.

• 3

  Tell us what you expected instead

  What result were you expecting? Knowing the gap between what happened and what you wanted tells us immediately whether it's a bug, a setting, or expected behaviour.

• 4

  Have you already checked the FAQ?

  A lot of answers are already written up — deliverability, imports, SPF/DKIM, billing. A quick look might solve it right now. Browse the FAQ.

Account email: (the address that created my Mailpro account)
Problem + URL: what happens, and the page it happens on
Screenshot: attached
Expected result: what I wanted to happen instead
Checked the FAQ: yes / no