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Questions most frequently asked:
How do I resend a campaign to people who didn’t open?
When you send your main campaign in Mailpro, you can choose to automatically resend it to the contacts who didn’t...
Read moreHow do I set up a webhook in Mailpro?
To set up a webhook, register an endpoint URL on your server that Mailpro can call whenever an email event...
Read moreHow do I integrate Mailpro with WordPress?
To integrate Mailpro with WordPress, route your site’s outgoing email through Mailpro’s SMTP server — either with the Mailpro WordPress...
Read moreHow do I add an SMS opt-in?
To add an SMS opt-in, collect explicit consent to receive text messages — through a signup form field, a checkbox,...
Read moreWhat’s the character limit for an SMS?
A single SMS holds up to 160 characters with the standard GSM-7 alphabet, or 70 characters when it contains Unicode...
Read moreHow do I remove inactive subscribers?
To remove inactive subscribers, segment the contacts who haven’t opened or clicked in the last 3 to 6 months, run...
Read moreWhy is my bounce rate high (and how do I reduce it)?
Your bounce rate is high usually because your list contains invalid or outdated addresses, or because your sending domain is...
Read moreHow do I see my automation consumption?
Two places tell you what your automations are eating in credits. The per-workflow status page shows you exactly how many...
Read moreIs there an unlimited automation plan?
Mailpro does not sell a separate "automation plan" with unlimited workflows — because it does not need one. Building and...
Read moreCan I chain multiple actions in the same automation?
Yes. A Mailpro automation is a chain of steps, not a single action. Drop as many actions as you need...
Read moreHow do I get an email when my automation fires?
Add the action Alertez-moi (Alert me) to your workflow. Instead of emailing the contact, it sends an email to YOU...
Read moreHow do I automatically add a contact to a list?
Drop the action Abonnement / désabonnement à une liste (List subscribe / unsubscribe) into your workflow and pick the target...
Read moreHow do I add a tag to a contact automatically?
Drop the action Tag ajouté / supprimé (Tag added / removed) into your workflow and pick the tag to apply...
Read moreWhich actions can an automation execute?
Five actions ship with the current Mailpro automation module: send an email, send an SMS, add a tag to the...
Read moreCan I trigger only for contacts of a specific list?
Yes, but the mechanism depends on which trigger you use. The List subscribe/unsubscribe trigger already targets one specific list by...
Read moreAt what time do date-based automations fire?
Date-based automations (Birthday and Specific date field) are scanned and fired by a daily worker. Every day, Mailpro looks at...
Read moreHow do I trigger on the date of a custom field?
Use the trigger Champ de date spécifique (Specific date field) in Mes Automatisations (My Automations). Point it at any date-typed...
Read moreCan I trigger an action when a tag is added?
Yes. Pick the trigger Tag ajouté / supprimé (Tag added / removed) in Mes Automatisations (My Automations). It fires the...
Read moreCan I trigger an action when a contact subscribes to a list?
Yes. Pick the trigger Abonnement / désabonnement à une liste (List subscribe / unsubscribe) in Mes Automatisations (My Automations). It...
Read moreHow do I trigger an email for a contact’s birthday?
Pick the trigger Date d’anniversaire (Birthday date) in Mes Automatisations (My Automations). Mailpro reads the contact’s birthday field every day...
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