Online forms are how most Australian businesses first learn about a customer: a quote request for a tradie, a booking for a tour operator, a registration for a school event, a newsletter sign-up on an online store. Mailpro’s form builder lets you create these without code, embed them on your site or share a link, and send the answers straight into your contact lists.

What you can build

  • Newsletter and SMS sign-up forms with a consent tick-box and optional double opt-in.
  • Enquiry and quote forms for trades, professional services and B2B suppliers.
  • Booking and reservation forms for tourism, hospitality and events. See the booking form templates.
  • Registration forms for workshops, school events, sporting clubs and conferences.
  • Order forms for simple catalogues and fundraising drives.

Choose a ready-made form template or start from scratch, then customise the design to match your brand.

Under the Spam Act 2003, you need consent before sending commercial emails or SMS, and the burden of proving it is yours. A form is the best place to get express consent:

  • Use a separate, unticked tick-box for marketing, such as “Send me news and offers by email”. Don’t bundle it with agreement to terms and conditions.
  • If you also want to send SMS, ask for SMS consent separately.
  • Keep the submission date and time, and the wording shown, as part of your consent record.
  • Add double opt-in for newsletter sign-ups, so the owner of the address confirms it.

Privacy Act essentials for forms

If the Privacy Act 1988 applies to your business, APP 5 requires you to tell people at or before collection who you are, why you’re collecting their details and where to find your privacy policy. A short line under the submit button, with a link to the policy, usually does it. Only ask for what you need: a newsletter form rarely needs a date of birth or a home address.

Mailpro stores form responses in Switzerland on private infrastructure, outside US jurisdiction, with TLS 1.3 encryption in transit, and never sells or rents them.

Australian details that improve completion

  • Use a dropdown for state or territory (NSW, VIC, QLD, WA, SA, TAS, ACT, NT) rather than free text.
  • Validate four-digit postcodes.
  • Accept mobile numbers in both 04 and +61 formats.
  • Use day/month/year date fields.
  • Keep forms short enough to complete on a phone.

Examples from Australian businesses

  • A Gold Coast tour operator uses a booking form with a dropdown for pick-up location and a checkbox for dietary requirements, then sends a confirmation email with the itinerary.
  • A Perth accounting practice uses an intake form before EOFY to collect the documents clients need to supply, with a file upload field.
  • A regional agricultural show uses a registration form for exhibitors, with categories and entry fees, and emails a reminder the week before.
  • A Sydney café collects newsletter sign-ups on a counter tablet, with a tick-box for monthly specials.

After someone submits

Send an automatic confirmation email, notify your team with an email alert, and add the contact to the right list or trigger a welcome automation. Form statistics show views, submissions and drop-offs.

Step-by-step guides

Ready to build? Follow our guides on how to create an online form and how to create a subscription form. Pricing for forms is on the forms pricing page.

Build forms for your Australia audience

Sign-up, contact and registration forms that feed your lists automatically. Start free with 500 credits.

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