Measure the satisfaction of your customers.
A rating, a recommendation, a comment: a short survey, sent at the right time, tells you what your customers really think, and whom to call back. Ready in minutes, in your colors.
How was your order?
Your overall satisfaction
How likely are you to recommend us?
Anything that would help us improve?
Send my feedbackA happy customer comes back, an unhappy one goes quiet
Most unhappy customers don’t complain: they leave. A satisfaction survey gives them a voice at the right time, and lets you fix things before you lose them. With Mailpro surveys, you send it to your customers from the same tool as your newsletters, and the answers join their record.
Customer satisfaction survey questions to reuse
Keep five to eight questions. Copy them or adapt them to your business.
After a purchase
- How satisfied are you with your purchase? stars
- Does the product match its description? scale 1 to 5
- How would you rate the delivery: time, packaging, condition? matrix
- How likely are you to recommend us to a friend? NPS 0 to 10
- What could we have done better? free text
After a service
- How would you rate our service? stars
- Was your request resolved? yes · partly · no
- Welcome, clarity, response time matrix
- How likely are you to recommend us? NPS 0 to 10
- Would you like us to contact you? yes · no
Understand a low rating
Star ratings, scales, 0 to 10 recommendation and matrices to rate several items. After a low rating, a condition asks what went wrong, then offers a follow-up.
Rating scales and NPS →At the right time, through the right channel
An email campaign to your recent customers, with their address already filled in; a link in your confirmation emails; a QR code at the counter or on the receipt; or the survey embedded on your website.
QR code and sharing →Customers to call back, right away
A customer who asks to be contacted gets a tag, and the notification alerts your team with every answer. A segment with that tag gives you the call-back list, and the charts follow the trend of the ratings.
Forms and contacts →Illustrative example
Your next customer can tell you what they think tomorrow.
Try it for 30 daysMeasure satisfaction in three steps
Prepare the survey
Start from the template or the questions above, in your colors.
Send it
Email campaign, link in your emails, QR code or website.
Act on it
Call back unhappy customers, follow the ratings, export for your reports.
For every business
E-commerce
The customer’s opinion a few days after delivery.
Local stores
A QR code at the counter for feedback in thirty seconds.
Services
A survey after every appointment or job.
Associations
Members’ opinion on activities and the service provided.
Frequently asked questions
What questions should a customer satisfaction survey ask?
When should I send the survey?
How do I follow up with unhappy customers?
Can answers be anonymous?
How do I follow the results?
Create your satisfaction survey
Create your account, try Mailpro for 30 days and send your first survey to your customers. Your data stays hosted in Switzerland.