Measure participant satisfaction, right after and weeks later.
Customers, members, students or employees: one form at the end of the training, another a few weeks later. Email them to the participants of each session, remind those who haven’t answered and keep a record of every collection.
Your feedback on the training
Overall, how satisfied are you?
Were the stated objectives met?
Would you recommend this training?
Two evaluations, two moments
The post-training evaluation captures the participant’s opinion while the training is fresh; the follow-up evaluation checks, a few weeks later, what they have done with it. Both are built with Mailpro surveys and emailed to the list of each session. They help training providers document the collection of participant feedback that quality standards often require.
Right after, and a few weeks later
| Post-training evaluation | Follow-up evaluation | |
|---|---|---|
| When | At the end of the session | Usually one to three months later |
| What it measures | Satisfaction, content, trainer, organization | Use on the job, impact on work, remaining needs |
| Length | 5 to 10 questions | 4 to 6 questions |
| How to send it | QR code shown in the room, or an email on the last day | Email campaign scheduled to the session list |
Questions that are easy to answer
Stars, scales, a 0 to 10 recommendation, a matrix to rate the trainer on several criteria, free text: every question is answered with one tap, on a phone too. A condition shows “What was missing?” only when the rating is low.
Rating scales and NPS →Sent to the participants of each session
One contact list per session and an email campaign with the survey link: the participant’s email is already filled in, and a hidden field records the session. For the follow-up evaluation, schedule the campaign for the right date.
Remind only those who haven’t answered
Each answer applies a tag to the participant’s record. A segment “session list, without the tag” gives you those who are missing: a reminder bothers only them.
Forms and contacts →Illustrative example
Results ready for your reports
Answers appear as charts, question by question. The Excel export, dated and with the session, feeds your session reports and your audits.
Excel export →Your next session can already have its evaluation form.
Try it for 30 daysSet up your evaluations in three steps
Prepare the forms
Start from the template or the questions below; add a hidden “session” field.
Evaluate right after
QR code shown at the end of the day, or an email to participants on the last day.
Schedule the follow-up
Campaign scheduled to the session list, then a reminder to non-respondents.
For everyone who trains people
Training providers
Your customers’ feedback on every session, right after and later, with the export for your audits.
Companies and HR
The impact of training followed by your employees, a few weeks later.
Schools and continuing education
Your students’ feedback at the end of each module or course.
Associations and federations
Your members’ feedback after a workshop, a class or a training day.
Training evaluation questions to reuse
Copy them as they are or adapt them to your courses.
Right after the session
- Overall, how satisfied are you with the training? stars
- Were the stated objectives met? scale 1 to 5
- Did the content match your expectations? scale 1 to 5
- The trainer: clarity, pace, availability matrix
- Did the organization (schedule, room, materials) suit you? choice
- Would you recommend this training to a colleague? 0 to 10
- Any comment or suggestion? free text
A few weeks later
- Have you put what you learned into practice? yes · partly · no
- Which skills do you use most? free text
- Has the training changed the way you work? scale 1 to 5
- What obstacles did you face? free text
- What further training would help you? free text
Frequently asked questions
What should a post-training evaluation ask?
When should I send the follow-up evaluation?
Can answers be anonymous?
How do I prove collection during an audit?
Can I compare results by session?
Do participants need an account?
Create your training evaluation forms
Create your account, try Mailpro for 30 days and send the evaluation of your next session.