Mailpro stores your personal and account data in our Swiss data center, with backups, audit trails, and access controls described in our data security page. Retention is calibrated by data type so we never keep more than is genuinely needed.
Where your data is hosted
All Mailpro infrastructure is located in Switzerland, operated by MAXONY Schweiz SA (European customers) or Maxony Inc. (non-EU customers). Cloudflare provides CDN and Web Application Firewall services on top, with limited technical data shared for that purpose.
How long we keep each type of data
- Active account data — while your relationship with Mailpro is active
- After voluntary closure — deleted within 45 to 60 days
- Inactive accounts (no login, sending, or billing for 12 months) — may be deleted automatically
- Campaign statistics (opens, clicks, unsubscribes) — up to 5 years
- Hard bounce records — 1 year
- Soft bounce records — 6 months
- Billing and accounting data — per Swiss legal obligations (typically 10 years)
The complete schedule with reasons for each duration is on our data retention page.
SMTP and inactivity rules
SMTP sending is automatically disabled after 180 days without an email being sent — you can reactivate it on demand. We may also temporarily disable an account after 30 days of inactivity if a high bounce rate is detected, to protect deliverability for everyone.
Backups
We perform daily encrypted backups on the same Swiss infrastructure. Backups have the sole purpose of restoring information systems when needed; due to their complexity, we cannot guarantee recovery of specific account data after closure.
Your rights over stored data
You can access, rectify, port, or erase your personal data at any time — see your GDPR rights.
Want the full picture?
Read our complete privacy policy for the dual-entity setup, third-party processors, and the per-data-type retention schedule.