Sales questions
Why Was Your Mailpro Payment Declined?
If a Mailpro charge is declined, sending and renewals can be affected until you fix the underlying issue. The most...
Read moreHow Does the Automatic Credit Recharge System for Emails Work?
Automatic recharge (auto top-up) keeps your account funded so high-volume sending never stops for lack of credits. It is mainly...
Read moreHow Does the Mailpro Reward Program Work?
The Mailpro reward program turns your loyalty and word-of-mouth into free email credits. Every time you renew on time, recommend...
Read moreHow Does Automatic Subscription Renewal Work?
Mailpro subscriptions automatically renew on the cycle you chose at signup — monthly, quarterly, or annual — provided your account...
Read moreDo unused monthly credits roll over?
Yes — Mailpro credits roll over, but the rules differ slightly between subscription credits and prepaid credits. Both kinds are...
Read moreCan I increase the monthly credits number?
Yes — you can raise your monthly credit volume at any time from your Mailpro account. No interruption, no extra...
Read moreWhere can I find the invoices for my purchases?
Every Mailpro purchase generates an invoice you can download from your account. Open My Account > Invoices to view, download,...
Read moreWhat are the different prices and subscriptions?
Mailpro offers three ways to pay for sending volume: monthly or annual subscriptions, one-off prepaid credits, and automatic top-up for...
Read moreDo you provide lists of email addresses?
Buying, renting, scraping, or selling email addresses is a hard breach of Mailpro’s acceptable use rules. It also breaks the...
Read more