This walkthrough uses a common Indian example: a coaching institute in Kota that wants an enquiry form for next year’s batch. The same steps apply to a property enquiry form, a webinar registration or a feedback form.

Before you start

Write down what you will do with each piece of information. If you will not call the student, do not ask for a phone number. Fewer fields mean more completed forms, and under the Digital Personal Data Protection Act 2023 you should only collect personal data you need for a stated purpose.

Step 1: Choose a template

Log in to Mailpro, open the forms section and create a new form. Choose a template close to your goal: contact, registration, enquiry or feedback. You can change everything later.

Step 2: Add and format your fields

For the coaching institute example:

  • Student name (text)
  • Parent or guardian name (text), since many students enquiring will be under 18
  • Mobile number (phone field; store with the +91 country code)
  • Email address (email field)
  • City (dropdown or text)
  • Course of interest (dropdown)
  • Preferred language for updates (English, Hindi, other)

Use dropdowns where possible; they are quicker to complete on a phone and give you cleaner data.

Below the fields, add a short notice: what you will use the information for, how long you keep it and how to withdraw consent. Then add separate, unticked checkboxes, for example “Send me course updates by email” and “Send me reminders by SMS”. Where the student is under 18, the DPDP Act requires verifiable consent from a parent or guardian, so address the consent to them. Link to your privacy policy.

Step 4: Design and test

Add your logo and colours, write a clear submit button (“Request a callback” is better than “Submit”), and set the thank-you message. Then test the form on an Android phone and an iPhone, on mobile data, and check that the confirmation email arrives.

Step 5: Publish and connect

Common mistakes on Indian forms

  • Forcing a landline or STD code when almost everyone will give a mobile number.
  • Making every field mandatory, including ones like address that you only need later.
  • Asking for Aadhaar or PAN numbers on a simple enquiry form; collect identity documents only when a legal or contractual process requires them, and protect them accordingly.
  • One checkbox for everything: bundling terms, privacy and marketing consent into a single tick does not give you specific consent for marketing.

After launch

Set up an automated email to reply instantly to each enquiry, with course details and fees in ₹. Review completion rates after a week; if many people start the form but do not finish, remove a field or two. When admission season ends, delete enquiries you no longer need, in line with your retention policy.

For newsletter sign-ups specifically, see how to create a subscription form. For a broader look at uses, return to online forms in India, or see Mailpro’s sign-up form feature.

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