Surveys for Tourism with Mailpro
In hospitality, the gap between checkout and a public review is your window to fix something. A short post-stay survey gives unhappy guests a private channel to vent and gives happy ones an easy nudge to leave you a five-star review. Mailpro's survey tool is part of our full tourism marketing solution, with multilingual support so international guests answer in their own language.
Build Surveys Guests Will Actually Complete
Travelers are short on time and patience post-trip. The drag-and-drop survey builder lets you build short, mobile-friendly surveys — three questions, one minute, properly branded — that get completed instead of ignored.
Real-Time Sentiment by Market and Season
Mailpro's dynamic statistics let you slice satisfaction by source country, season, room type, or tour package — as responses arrive. Spot a sudden dip in service ratings after a staff change, or see which package consistently outperforms.
Ask Smarter Follow-Ups Based on Ratings
Guests who rated their stay "excellent" get a gentle nudge to leave a TripAdvisor review. Guests who flagged a problem get a deeper diagnostic question and a direct line to the manager. Branching logic handles the split automatically.
Survey Data You Can Show Owners and Brands
If you operate under a brand or report to property owners, your survey data has to hold up to scrutiny. Mailpro's CAPTCHA and SSL keep responses clean and verifiable.
Send the Survey at Every Channel a Guest Uses
QR code on the bedside table, link in the checkout email, share button in your departure WhatsApp, embed on the post-stay thank-you page. Mailpro's sharing options reach guests wherever they're most likely to respond.
Survey Ideas for Tourism & Hospitality
Post-Stay / Post-Trip Survey
The cornerstone — sent within 24 hours of departure, three quick questions, with a route to TripAdvisor for happy guests and a private channel for unhappy ones.
Net Promoter Score (NPS) Survey
"Would you recommend us?" — the single best leading indicator of repeat bookings and word-of-mouth.
Pre-Arrival Preferences Survey
Sent a week before arrival — dietary preferences, room temperature, late check-in, special occasions. Personalizes the stay before they even arrive.
Tour Operator Activity Survey
Per-activity rating after multi-day tours — identify which excursions consistently delight and which need a refresh.
Lost-Booking Survey
Sent to prospects who inquired but didn't book — why not? Often reveals pricing, availability, or website issues you can fix.
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