FAQ organized by category

General questions

What Is the Difference Between Single Opt-in and Double Opt-in Subscription?

The difference between single opt-in and double opt-in comes down to one extra click: the confirmation. With single opt-in, the...

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How to Change the Default Language of an Automatic Link?

When Mailpro automatically inserts a link in your email — the unsubscribe link, the “view in browser” link, the “forward...

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Why Does My Email Look Strange on Outlook?

Outlook is the email client most likely to make your beautiful campaign look broken — clipped images, lost background colors,...

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How to Use Mailpro’s Double Opt-In Functionality

Activating Mailpro’s double opt-in feature is the safest way to grow a clean, GDPR-compliant subscriber list. This guide walks you...

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What Is a Double Opt-in Subscription?

Double opt-in is the subscription process where a new subscriber must confirm their email address by clicking a link in...

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How is my Mailpro subscription renewed?

Your Mailpro subscription auto-renews at the end of each period (monthly or yearly). No interruption, no need to remember the...

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Where can I find the badmail/bounces folder?

Mailpro automatically tracks every address that rejects your campaigns and organises them in dedicated folders inside your account. Pro tip: clean...

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Is there a blog for email marketing?

Yes. Mailpro runs a dedicated email marketing blog with hundreds of articles covering strategy, design, deliverability, automation and GDPR compliance. Pro...

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Is Mailpro compatible with all browsers?

Mailpro is a 100% web-based application built to run smoothly on every modern browser — no installation, no plug-ins. Pro tip:...

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Where can I find useful information about email marketing?

Whether you are launching your first campaign or looking to improve your results, Mailpro gives you access to a free...

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Is It Possible to Test Mailpro for Free?

Yes — you can test Mailpro free for up to 30 days with no credit card required. The free trial...

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What Are the Requirements for Using Mailpro?

The bar to start with Mailpro is intentionally low. You need three things: a browser, a sender domain you control,...

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How to Install Mailpro?

Good news — there's nothing to install. Mailpro runs entirely in your browser. You sign up, log in, and start...

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Can I Access My Mailpro Account on Mobile?

Yes — your Mailpro account is fully accessible from any smartphone or tablet. The web app is responsive, and the...

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How Are Email Bounces Defined?

An email bounce is a notification that your message couldn't be delivered. There are two kinds — and treating them...

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