General questions
How Does Email Blacklisting Happen?
Email blacklisting almost always comes from one of three causes: complaints, traps or technical problems. Anti-spam organisations watch sending behaviour...
Read moreWhat is Email Blacklisting?
Email blacklisting is a deliverability blocker: an IP address or sending domain gets added to a public list of suspected...
Read moreAre Email Addresses Case Sensitive?
Short answer: in everyday email use, addresses are treated as case-insensitive. Sending to [email protected] or [email protected] reaches the same inbox...
Read moreWhat’s a no-reply email?
A no-reply email is a sender address — for example [email protected] — used to push transactional or notification messages without...
Read moreHow do you get your Mailpro account validated?
Validating your Mailpro account is the step that turns your trial into a fully active sender account — lifting send...
Read moreWhat is the best day to send my newsletter?
The honest answer: there is no universal best day — only a best day for your audience. Industry studies put...
Read moreHow often should I send email marketing campaigns?
There’s no single right number. The best frequency depends on what you’re sending, who is on your list and how...
Read moreIs Email Marketing Effective?
Yes — and by a wide margin. The latest industry studies put email marketing ROI at around $36 for every...
Read moreDo I need my own domain name to do email marketing?
Strictly speaking, no — you can technically send a Mailpro campaign from a free Gmail or Outlook address. In practice,...
Read moreWhat is a domain name?
A domain name is the human-readable address of a website or email server — like mailpro.com. Behind the scenes the...
Read moreDo I need my phone for using a two-factor authentication?
Short answer: a smartphone is the most common way to receive your Mailpro 2FA codes, but it is not strictly...
Read moreWhat is a two-factor authenticator (2FA)?
A two-factor authenticator (2FA) is a small mobile or browser app that produces a fresh 6-digit code every 30 seconds....
Read moreHow to enable two-factor authentication?
Two-factor authentication (2FA) protects your Mailpro account by asking for a one-time code from an authenticator app every time you...
Read moreWhich permissions can my Mailpro users have?
Each user you add to your Mailpro account works under their own permission profile. The owner decides exactly what every...
Read moreHow can I delete a user from my Mailpro account?
You can delete a Mailpro user from My Account > Users. The deletion is scheduled for the end of your...
Read moreHow can I add a user to my Mailpro account?
Adding a user to your Mailpro account takes less than a minute and gives each teammate their own login, profile...
Read moreHow many users can I add to my Mailpro account?
Mailpro’s multi-user feature lets you grow beyond a single login by adding extra users to one Mailpro account. Teammates, freelancers...
Read moreShould I Buy an Email List?
Short answer: no. Buying or renting an email list is one of the fastest ways to wreck your sender reputation,...
Read moreMailpro Configuration Limitation
Mailpro is built to scale — from your first 100 contacts to a million-strong list with daily transactional volume. The...
Read moreCan I Store Confidential Information on the Image/Document Space?
Mailpro’s image and document space is designed to host the assets you use in campaigns — logos, banners, attachments, lead...
Read more