FAQ organized by category

Newsletter creation

How to Paste Without Formatting on Windows or Mac

How to Paste Without Formatting (Windows & Mac) Copying text from Word, Google Docs or a website into your Mailpro newsletter...

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How Can I Create a Newsletter With AI?

Mailpro AI takes a brief and generates a complete newsletter — copy, subject line and image — in seconds. Perfect...

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What App Can I Use to Create a Newsletter?

You need an app that does three things well: build the email, send it reliably, measure the results. Mailpro covers...

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How to Optimise Subject Lines as Title Tags for Email Campaigns

An email subject line plays the same role as a web title tag: it’s the first thing people see in...

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What’s the best font to use in email marketing?

The best font for email marketing is the one that displays correctly everywhere your campaign lands. Email clients have very...

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What is a CTA or call to action?

A CTA, or call-to-action, is the prompt — usually a button or styled link — that tells your reader exactly...

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File upload: how and why we rename your files

When you upload an image or document to your Mailpro account, the original filename is replaced by a unique random...

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What is a drag and drop editor?

A drag-and-drop editor is a visual newsletter builder where you assemble an email by dragging blocks — text, images, buttons,...

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How to write a great email subject line?

The subject line is the only sentence that decides whether your email gets opened. A great one is short, specific...

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Tips for creating a newsletter with good content

Good newsletter content respects three things: the subscriber’s time, their inbox and their reason for signing up. Strip out everything...

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Countdown Timers for FREE Mailpro Accounts

The countdown timer shown on a free Mailpro account is your 30-day evaluation window. It tells you how much time...

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Why the Countdown Timer Doesn’t Load on Outlook Desktop Version?

If your countdown timer renders perfectly in Gmail, Yahoo, Apple Mail and on mobile, but appears as a frozen single...

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What Is the Countdown Timer and Why Does It Stop After 40 Seconds?

The countdown timer is an animated visual that shows the time remaining until a deadline (a sale ending, a webinar...

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Spam Words to Avoid in Your Email Campaigns

Spam filters scan every email for "trigger" words — terms that historically appear in scams, phishing attempts and aggressive sales...

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How to embed a video in a message?

Video inside an email? Technically not natively supported by major email clients. The recommended approach: a clickable thumbnail that redirects...

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How to Insert a Facebook Like Button in Your Newsletter

Adding a Facebook "Like" button to your newsletter turns every campaign into a social-growth engine. Subscribers can like your page...

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In messages, what is the "Convert" button for?

The "Convert" button turns an imported HTML message into editable drag-and-drop blocks in Mailpro. You bring an existing newsletter into...

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Why do newsletter images appear differently upon reception?

Same newsletter, different image rendering depending on the recipient? It is normal — every email client uses its own rendering...

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How to personalize automatic links inside newsletters?

Mailpro's automatic links ("view online", "unsubscribe") are inserted by default. You can customise them to match your brand. Pro tip: you...

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The 10 rules of email marketing

Following these 10 fundamental rules turns a simple newsletter into a real growth engine. Here is the must-have summary of...

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