FAQ organized by category

Technical questions

Why Is My Newsletter Link Not Redirecting Correctly?

If your subscribers click a link in your newsletter and land on the wrong page — or get an error...

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Plain text message

A complete newsletter ships with two versions: HTML (visual) and plain text. Mailpro auto-generates the text version — and you...

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Your message cannot be saved: JavaScript or iframe detected

If Mailpro refuses to save your message with "iframe or JavaScript detected", it's a security measure. Those elements are not...

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DNS configuration: TXT record SPF

SPF (Sender Policy Framework) authorises Mailpro to send emails on behalf of your domain. Without a proper SPF, Gmail and...

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Why manage the bounces?

Managing bounces is not a luxury — it is essential. Without it, your sender reputation tanks, emails land in spam...

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What are bounces and how are they managed?

Bounces are emails that could not be delivered to the recipient. Mailpro handles them automatically and protects your deliverability. Pro tip:...

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I tried to register for the trial but the system does not allow me

If you cannot complete signup for the free Mailpro trial, the most common cause is automated anti-fraud protection. We block...

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Is there a more suitable browser?

Mailpro runs on every modern browser, but some deliver a better experience with the drag-and-drop editor and advanced features. Pro tip:...

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What does "blacklisting" mean?

Blacklisting is the listing of your IP or domain on a public block list (RBL, DNSBL, Spamhaus, Barracuda…) that flags...

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