Technical questions
Why Is My Newsletter Link Not Redirecting Correctly?
If your subscribers click a link in your newsletter and land on the wrong page — or get an error...
Read morePlain text message
A complete newsletter ships with two versions: HTML (visual) and plain text. Mailpro auto-generates the text version — and you...
Read moreYour message cannot be saved: JavaScript or iframe detected
If Mailpro refuses to save your message with "iframe or JavaScript detected", it's a security measure. Those elements are not...
Read moreDNS configuration: TXT record SPF
SPF (Sender Policy Framework) authorises Mailpro to send emails on behalf of your domain. Without a proper SPF, Gmail and...
Read moreWhy manage the bounces?
Managing bounces is not a luxury — it is essential. Without it, your sender reputation tanks, emails land in spam...
Read moreWhat are bounces and how are they managed?
Bounces are emails that could not be delivered to the recipient. Mailpro handles them automatically and protects your deliverability. Pro tip:...
Read moreI tried to register for the trial but the system does not allow me
If you cannot complete signup for the free Mailpro trial, the most common cause is automated anti-fraud protection. We block...
Read moreIs there a more suitable browser?
Mailpro runs on every modern browser, but some deliver a better experience with the drag-and-drop editor and advanced features. Pro tip:...
Read moreWhat does "blacklisting" mean?
Blacklisting is the listing of your IP or domain on a public block list (RBL, DNSBL, Spamhaus, Barracuda…) that flags...
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