FAQ organized by category

Deliveries management

Are Mailpro Fees Refundable?

All fees paid to Mailpro are non-refundable, except where applicable law requires otherwise. This rule is part of our Terms...

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How can I cancel a scheduled sending?

As long as a scheduled send has not started, you can cancel or edit it in a few clicks from...

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Some messages sent on your own domain name are not received

You send a campaign from [email protected] to [email protected] and it never arrives? The cause is almost always technical: self-send flagged...

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Is there a way to test my SPAM level?

Yes — several free or freemium tools analyse your campaigns before sending and return a spam score (typically out of...

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How to avoid anti-spam filters?

Are your campaigns landing in spam? The cause is rarely Mailpro — it is almost always a mix of technical...

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Can I add additional sender email addresses?

Yes — Mailpro lets you add as many sender addresses as you need. Perfect when you manage several brands, departments...

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Is there a daily sending limit?

Mailpro does not enforce a rigid daily cap. Sending volume depends on your plan and your monthly credit quota. Pro tip:...

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Can I schedule my email campaign?

Yes — Mailpro lets you schedule your campaigns for the exact date and time you want. Prepare in advance and...

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Why is no newsletter sent to my mailbox when I send a test campaign?

Sending a test campaign to your own address but nothing arrives? Here are the most common causes and how to...

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Is it normal to receive delivery status notifications?

Yes, it is perfectly normal — and useful. Delivery Status Notifications (DSN) are technical messages generated by mail servers to...

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How to Avoid the Spam Folder

Even great emails end up in spam if you skip the basics. Here are the 8 fixes that actually move...

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