Deliveries management
Are Mailpro Fees Refundable?
All fees paid to Mailpro are non-refundable, except where applicable law requires otherwise. This rule is part of our Terms...
Read moreHow can I cancel a scheduled sending?
As long as a scheduled send has not started, you can cancel or edit it in a few clicks from...
Read moreSome messages sent on your own domain name are not received
You send a campaign from [email protected] to [email protected] and it never arrives? The cause is almost always technical: self-send flagged...
Read moreIs there a way to test my SPAM level?
Yes — several free or freemium tools analyse your campaigns before sending and return a spam score (typically out of...
Read moreHow to avoid anti-spam filters?
Are your campaigns landing in spam? The cause is rarely Mailpro — it is almost always a mix of technical...
Read moreCan I add additional sender email addresses?
Yes — Mailpro lets you add as many sender addresses as you need. Perfect when you manage several brands, departments...
Read moreIs there a daily sending limit?
Mailpro does not enforce a rigid daily cap. Sending volume depends on your plan and your monthly credit quota. Pro tip:...
Read moreCan I schedule my email campaign?
Yes — Mailpro lets you schedule your campaigns for the exact date and time you want. Prepare in advance and...
Read moreWhy is no newsletter sent to my mailbox when I send a test campaign?
Sending a test campaign to your own address but nothing arrives? Here are the most common causes and how to...
Read moreIs it normal to receive delivery status notifications?
Yes, it is perfectly normal — and useful. Delivery Status Notifications (DSN) are technical messages generated by mail servers to...
Read moreHow to Avoid the Spam Folder
Even great emails end up in spam if you skip the basics. Here are the 8 fixes that actually move...
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