Sending a test campaign to your own address but nothing arrives? Here are the most common causes and how to fix them.
Pro tip: always test on 2 different addresses (your Gmail + your work email) to spot a specific filtering issue fast.
1. Spam folder
Cause #1. Check:
- Spam / Junk
- Promotions (Gmail)
- Other (Outlook)
- Quarantine (Office 365)
2. Sender = recipient
If you send from [email protected] to [email protected], Gmail filters your own email as suspicious. Use a distinct business address (set up SPF, DKIM, DMARC).
3. Local antispam filter
Antivirus, Outlook rules or firewall may block marketing emails. Disable temporarily to test.
4. Authentication not configured
Without correct SPF, DKIM and DMARC, Gmail and Yahoo reject or filter. Configure before any serious send.
5. Propagation delay
Test emails can take up to 5 minutes, especially on Gmail / Outlook. Wait before retrying.
Debug checklist
| Check | Action |
|---|---|
| Spam folder? | Mark as "not spam" |
| Same address? | Try another mailbox |
| SPF / DKIM? | Configure in Mailpro |
| Waited 5 min? | Be patient |
For more, see the deliverability hub.
Still stuck? Contact support via the contact form — fast, free reply.