You can close your Mailpro account at any time from the My Account section under Subscription. Closing stops future renewals and recurring charges, but it does not reverse charges already processed or shorten the billing cycle you are currently in.
Cancel from My Account — step by step
- Sign in to Mailpro and open My Account.
- Go to the Subscription section.
- Click Cancel subscription and confirm.
You keep full access to campaigns, contacts, and statistics until the end of the current billing cycle. After that, your subscription ends and the account converts automatically to a free Mailpro plan with reduced features.
What happens to your data
Voluntary closure triggers deletion of account data within approximately 45 to 60 days. Some records are kept longer where the law requires — for example billing data retained for Swiss accounting obligations. Campaign statistics are kept up to 5 years, hard bounces up to 1 year, and soft bounces up to 6 months. See our data retention rules for the full breakdown.
Inactive accounts and the 12-month rule
If you keep an account without subscribing, prepaid credits remain valid as long as you log in at least once every 12 months. After 12 months without meaningful activity (login, sending, or billing), the account is considered inactive and its data may be deleted automatically. SMTP sending can also be temporarily disabled after 180 days without sends.
Back up your data before you close
Mailpro does not guarantee recovery of customer data after closure. Export your contact lists, message templates, and statistics first. You can also exercise your GDPR rights to access, port, or erase your personal data before the deletion window starts.
Save what matters before you go
Once your Mailpro account is closed, data recovery is not guaranteed. Review the retention timelines and export your contacts, templates, and statistics first.