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Questions most frequently asked:
Are Mailpro Fees Refundable?
All fees paid to Mailpro are non-refundable, except where applicable law requires otherwise. This rule is part of our Terms...
Read moreHow do I create an automatic email when a contact subscribes?
A welcome email — sent automatically the moment a new contact joins your list — is the most engaging email...
Read moreWhat are Mailpro automation limits?
There is no hard cap on the number of automations you can run, the number of steps in a single...
Read moreShould I Buy an Email List?
Short answer: no. Buying or renting an email list is one of the fastest ways to wreck your sender reputation,...
Read moreHow Can I Grow My Email List Naturally?
The fastest way to grow an email list is also the worst — buying lists, scraping addresses, importing «old contacts»...
Read moreHow to Use Mailpro to Send SMS?
Sending SMS through Mailpro takes the same shape as sending email: import a list of phone numbers, draft your message,...
Read moreMailpro Configuration Limitation
Mailpro is built to scale — from your first 100 contacts to a million-strong list with daily transactional volume. The...
Read moreCan My Subscribers Unsubscribe?
Yes — not only can your subscribers unsubscribe, they must be able to. Every commercial email you send through Mailpro...
Read moreHow to Create a Newsletter Subscription Form for My Website?
A newsletter subscription form is the simplest, most reliable way to grow your contact list with people who actually want...
Read moreWhy Should I Migrate My Emails to Contacts?
The legacy address-book system stores names and emails — full stop. The new Contacts system stores names, emails, custom fields,...
Read moreHow Can I Migrate My Emails to Contacts?
If you’ve been using Mailpro for a while, you may still have some address books in the legacy «email lists»...
Read moreCan I Unsubscribe from Several Lists at the Same Time?
Yes — a recipient can unsubscribe from multiple Mailpro lists in a single action. The unsubscribe page Mailpro presents shows...
Read moreCountdown Timers for FREE Mailpro Accounts
The countdown timer shown on a free Mailpro account is your 30-day evaluation window. It tells you how much time...
Read moreCan I Store Confidential Information on the Image/Document Space?
Mailpro’s image and document space is designed to host the assets you use in campaigns — logos, banners, attachments, lead...
Read moreHow Many Fields Do You Have for Each Contact?
Each contact in Mailpro starts with a small set of standard fields (email, first name, last name, mobile, city) and...
Read moreWhy Do I Have a Contact with the Same Name in Different Fields?
You opened a contact and noticed the same value — say a first name — appears in two different fields....
Read moreWhat Is Email Segmentation and Why Is It Important to Use It?
Email segmentation is the practice of breaking your contact list into smaller groups defined by behaviour, attributes or interests —...
Read moreWhat Are Contact Tags?
A tag is a short keyword you stick on a contact — "VIP", "Black-Friday-2024", "Webinar-attendee". Unlike fixed fields, you can...
Read moreHow to Use Tags in Mailpro
Tags turn your contact list into a precision-segmented database. Here is how to apply them and use them to send...
Read moreHow Can I Order or Decide Which Fields I Want to See in My Contacts?
The contact list view in Mailpro shows a default set of columns — email, name, last activity. But your account...
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