How can we help you today?
Questions most frequently asked:
Can My Subscribers Unsubscribe?
Yes — not only can your subscribers unsubscribe, they must be able to. Every commercial email you send through Mailpro...
Read moreHow to Create a Newsletter Subscription Form for My Website?
A newsletter subscription form is the simplest, most reliable way to grow your contact list with people who actually want...
Read moreWhy I Should Migrate My Emails to Contacts?
The legacy address-book system stores names and emails — full stop. The new Contacts system stores names, emails, custom fields,...
Read moreHow Can I Migrate My Emails to Contacts?
If you’ve been using Mailpro for a while, you may still have some address books in the legacy «email lists»...
Read moreCan I Unsubscribe from Several Lists at the Same Time?
Yes — a recipient can unsubscribe from multiple Mailpro lists in a single action. The unsubscribe page Mailpro presents shows...
Read moreCountdown Timers for FREE Mailpro Accounts
The countdown timer shown on a free Mailpro account is your 30-day evaluation window. It tells you how much time...
Read moreCan I Store Confidential Information on the Image/Document Space?
Mailpro’s image and document space is designed to host the assets you use in campaigns — logos, banners, attachments, lead...
Read moreHow Many Fields Do You Have for Each Contact?
Each contact in Mailpro starts with a small set of standard fields (email, first name, last name, mobile, city) and...
Read moreWhy Do I Have a Contact with the Same Name in Different Fields?
You opened a contact and noticed the same value — say a first name — appears in two different fields....
Read moreWhat Is Email Segmentation and Why Is It Important to Use It?
Email segmentation is the practice of breaking your contact list into smaller groups defined by behaviour, attributes or interests —...
Read moreWhat Are Contact Tags?
A tag is a short keyword you stick on a contact — "VIP", "Black-Friday-2024", "Webinar-attendee". Unlike fixed fields, you can...
Read moreHow to Use Tags in Mailpro
Tags turn your contact list into a precision-segmented database. Here is how to apply them and use them to send...
Read moreHow Can I Order or Decide Which Fields I Want to See in My Contacts?
The contact list view in Mailpro shows a default set of columns — email, name, last activity. But your account...
Read moreHow to Measure Email Segmentation?
Creating segments is easy; knowing whether they actually work takes a few specific metrics. This guide shows you which numbers...
Read moreHow Can I Edit the Fields Email and Phone?
The email and phone fields are special: they are the two unique identifiers that connect a contact to your campaigns...
Read moreHow Can I Edit a Contact Field?
A contact field stores a piece of information about a contact — first name, city, language, last purchase date, anything...
Read moreHow to Create a New Contact in Mailpro
Adding a new contact to Mailpro takes about 30 seconds — whether you have one address or one thousand. This...
Read moreHow Can I Create and Assign a Tag to a Contact?
A tag is a free-form label you attach to a contact — like «VIP», «cold-lead», «webinar-2026», «requested-demo». Unlike custom fields...
Read moreHow to Create a Segment?
A segment is a saved subset of your contact list, defined by rules you choose: language, last open date, city,...
Read moreWhy the Countdown Timer Doesn’t Load on Outlook Desktop Version?
If your countdown timer renders perfectly in Gmail, Yahoo, Apple Mail and on mobile, but appears as a frozen single...
Read more