Importing your Email List to Mailpro  On PC: you must import your addresses using a .CSV file (Excel file). On Mac: the...
Read more

Can I use my personal address to send the newsletters? Yes the shipping address used by default is the one you...
Read more

Creating a Subscription Form We provide a form generator that enables you to create a registration form for the newsletter of...
Read more

How do we manage the unsubscriptions? Unsubscriptions are managed automatically. For each produced newsletter, Mailpro™ automatically adds the unsubscribe link at...
Read more

Problems when Importing your Addressbook You must check that you have the latest version of your browser (Internet Explorer, Firefox, Safari,...
Read more

Importing contacts from an Open Office spreadsheet Select the .CSV format when you save your document. Select the semicolon as a...
Read more

Why when importing my emails into an email list, some of them are not imported? This is probably because the addresses...
Read more

Learn if Mailpro manages your email duplicates. Yes, a duplication check is done for every new import of addresses into an...
Read more

How are badmails managed? The badmails / hard bounces are automatically moved from the list where they are located to the...
Read more

Yes, the error code SMTP 5.2.2 (full mailbox) is considered as “bounce" by Mailpro™. This is a temporary bounce, so classified...
Read more

Yes, the unsubscribe link is automatically inserted when a newsletter is created. You cannot see it when you create the...
Read more

Yes, go to the “Address” tab, select “Badmail” in the menu and then click on the “Export the selection” icon....
Read more

Merging your email list In Mailpro, in the “Address” tab, you can merge your lists. You just have to tick the books...
Read more

Creating Segments Go to Contact tab and click in Segments.  Click in Add Segments. Types of conditions: On Contact Field: you can segment contacts...
Read more

Creating a New Contact  Go to label Contacts > Contacts  and click in Add Contacts. You can add a single contact,...
Read more

Editing your contact fields  Go to the label Contacts and click in Fields, then click in the field you want to...
Read more

The fields Email and Phone can't be edited or sorted, firsts because it’s the identity of the contact. Read more about...
Read more

Measure Email Segmentation Proper email segmentation improves the performance of your core email marketing metrics.  Click Rates: With email segmentation, you can...
Read more

You can sort your fields according to the grade or importance you want. To do that go to: Label Contacts /   Fields...
Read more

Tagging your contacts Use tags to organize your contacts and communicate accurately to your audience.  You can also automatically tag a...
Read more