Email List and Contact Management

How to Create a New Contact in Mailpro

Adding a new contact to Mailpro takes about 30 seconds — whether you have one address or one thousand. This...

How Can I Create and Assign a Tag to a Contact?

A tag is a free-form label you attach to a contact — like «VIP», «cold-lead», «webinar-2026», «requested-demo». Unlike custom fields...

How to Create a Segment?

A segment is a saved subset of your contact list, defined by rules you choose: language, last open date, city,...

Can I merge email lists?

Yes — Mailpro lets you merge two or more lists into one in a few clicks. Duplicates are auto-removed and...

Can we export the list of badmails / bounces?

Yes — Mailpro lets you export the full badmail list (hard and soft bounces) as XLSX or CSV in one...

What does the unsubscribe experience look like for my recipient?

When someone unsubscribes from your Mailpro emails, the experience is quick and frictionless. Here's exactly what your recipient sees, the...

Is a full mailbox considered a badmail / bounce?

No — a full mailbox is not a permanent badmail. It's a soft bounce, treated as a temporary error by...

Are badmails / bounces automatically deleted from email lists?

Yes — Mailpro automatically manages badmails (bounces) to protect your list quality and sender reputation. Pro tip: check your bounce folder...

Mailpro manages duplications?

Yes — Mailpro auto-detects and handles duplicates across your base, on import and between lists. No contact is ever billed...

How to import my contacts from an OpenOffice spreadsheet?

Managing contacts in OpenOffice Calc or LibreOffice? Importing them into Mailpro is simple and fast — if the file is...

Why are some addresses not imported?

If not every row of your file makes it into Mailpro, that's an automatic safeguard protecting your list quality and...

How do you manage unsubscriptions?

Mailpro handles unsubscribes automatically across every campaign. You stay GDPR and CAN-SPAM compliant with zero manual setup. Important: an unsubscribe link...

How do I embed my signup form on my website?

Once you've built your form in Mailpro, adding it to your website takes a couple of minutes and no coding...

Can I use my personal address to send newsletters?

Technically you can configure a Gmail or Hotmail address as a sender in Mailpro. It is no longer recommended, however...

How can I import my addresses to Mailpro?

Importing contacts into Mailpro takes under 5 minutes. Here's the step-by-step from source file to ready-to-send list. Pro tip: clean your...

Why can't I import my address book?

Importing an address book into Mailpro is fast, but a few technical rules must be respected. Here are the usual...