Find out what your customers really think.
Create a customer satisfaction survey in minutes with Mailpro™. Start from a ready-made CSAT template, add rating fields, and turn honest feedback into loyal customers — no coding, Swiss-hosted and GDPR-native.
Turn feedback into loyalty
A customer satisfaction survey shows where you delight customers and where you can do better. Mailpro's expert-built template asks the right questions from the start, and because it's a full online survey tool, you can act on the answers straight away. Measuring your team too? Try the job satisfaction survey.
Start from an expert-built CSAT template
Skip the blank page. Our customer satisfaction template comes with proven questions you can edit to fit your brand and goals — or build your own in the survey builder. Keep it short and unbiased for the best response rate.
Open the survey builder →
Measure satisfaction with rating fields
Add rating fields for CSAT or NPS scores you can track over time, and use branching logic to ask unhappy customers what went wrong. Structured answers make trends easy to spot.
About rating fields →
Analyse results and follow up
Watch scores in real-time statistics, then act: responses flow into your contact list so you can thank happy customers and win back the rest with a targeted email campaign.
Share your survey →
Frequently asked questions
What is a customer satisfaction survey?
What questions should I ask?
Can I follow up with customers who responded?
Ask your customers today
Create your account and send your first customer satisfaction survey — Swiss-hosted, no code, no credit card.