FAQ organized by category

Forms and Surveys

How to Share Your Mailpro Form

Once your form is built, the next question is the most important one: how do you get it in front...

Read more

How to Create a Survey Online

Creating an online survey in Mailpro takes 5 minutes — no code, no designer needed. Step-by-step Open Surveys > New survey. Pick a...

Read more

Can I Add Branching Logic to My Surveys?

Yes — Mailpro surveys support branching logic, so each respondent only sees the questions that apply to them. Based on...

Read more

How Does Mailpro Ensure the Security of Survey Data?

Mailpro protects survey data on three levels: in transit (SSL/TLS), at rest (encrypted Swiss-hosted databases) and at access (passwords, CAPTCHA,...

Read more

Does the Survey Tool Provide Analytics and Reporting?

Yes — Mailpro’s survey tool ships with built-in analytics that update in real time. You see how many people opened...

Read more

Can I Customize the Look and Feel of My Surveys?

Yes — surveys built with Mailpro can be styled to match your brand from the cover page to the thank-you...

Read more

What Is a Customer Satisfaction Survey? Definition and Purpose

A customer satisfaction survey is a short questionnaire you send to customers to measure how happy they are with your...

Read more

How Can I Improve Survey Participation?

Improving survey participation is mostly a question of friction: the easier, shorter and more relevant the survey feels, the more...

Read more

How to enable password-protected forms and surveys

Mailpro lets you lock any form, survey or quiz behind a password so only the people you choose can answer....

Read more

Why isn´t my form online anymore?

If your Mailpro form has suddenly stopped working, the most common cause is that your subscription has expired or your...

Read more