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Mailpro Privacy Policy — Summary
This page summarises Mailpro’s privacy policy and how we handle your personal data. The full Terms and Privacy Policy are...
Read moreSpam Words to Avoid in Your Email Campaigns
Spam filters scan every email for "trigger" words — terms that historically appear in scams, phishing attempts and aggressive sales...
Read moreWhat is DMARC? Policies, alignment and safe sending
DMARC (Domain-based Message Authentication, Reporting and Conformance) is the shield that protects your domain from spoofing and phishing. It combines...
Read moreHow can I cancel a scheduled sending?
As long as a scheduled send has not started, you can cancel or edit it in a few clicks from...
Read moreHow to embed a video in a message?
Video inside an email? Technically not natively supported by major email clients. The recommended approach: a clickable thumbnail that redirects...
Read moreHow to Insert a Facebook Like Button in Your Newsletter
Adding a Facebook "Like" button to your newsletter turns every campaign into a social-growth engine. Subscribers can like your page...
Read moreWhy Does My Message Display Special Characters?
If your email or SMS shows weird symbols like é, ?, or empty boxes instead of accented letters, you're hitting...
Read moreWhy Is My Newsletter Link Not Redirecting Correctly?
If your subscribers click a link in your newsletter and land on the wrong page — or get an error...
Read moreCan I merge email lists?
Yes — Mailpro lets you merge two or more lists into one in a few clicks. Duplicates are auto-removed and...
Read moreIn messages, what is the "Convert" button for?
The "Convert" button turns an imported HTML message into editable drag-and-drop blocks in Mailpro. You bring an existing newsletter into...
Read moreSome messages sent on your own domain name are not received
You send a campaign from [email protected] to [email protected] and it never arrives? The cause is almost always technical: self-send flagged...
Read moreUncounted openings — why does it happen?
If some opens never show up in your report, that's expected and inherent to how tracking works. Here are the...
Read moreHow is my Mailpro subscription renewed?
Your Mailpro subscription auto-renews at the end of each period (monthly or yearly). No interruption, no need to remember the...
Read moreWhy do newsletter images appear differently upon reception?
Same newsletter, different image rendering depending on the recipient? It is normal — every email client uses its own rendering...
Read moreHow to personalize automatic links inside newsletters?
Mailpro's automatic links ("view online", "unsubscribe") are inserted by default. You can customise them to match your brand. Pro tip: you...
Read morePlain text message
A complete newsletter ships with two versions: HTML (visual) and plain text. Mailpro auto-generates the text version — and you...
Read moreIs there a way to test my SPAM level?
Yes — several free or freemium tools analyse your campaigns before sending and return a spam score (typically out of...
Read moreHow to avoid anti-spam filters?
Are your campaigns landing in spam? The cause is rarely Mailpro — it is almost always a mix of technical...
Read moreHow does Mailpro manage the security of my data?
Mailpro treats data security as a foundation, not an afterthought. Your contacts, campaigns, and account data are stored in Switzerland...
Read moreYour message cannot be saved: JavaScript or iframe detected
If Mailpro refuses to save your message with "iframe or JavaScript detected", it's a security measure. Those elements are not...
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