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Questions most frequently asked:
Privacy Policy – GDPR: where and how long do we store your data?
Mailpro stores your personal and account data in our Swiss data center, with backups, audit trails, and access controls described...
Read morePrivacy Policy – GDPR: how do we protect your data?
Mailpro protects your personal data through layered controls — encryption in transit and at rest, restricted access, daily backups, audit...
Read morePrivacy Policy – GDPR: how do we use your data?
We use the personal data you give us strictly to deliver the Mailpro service, comply with our legal obligations, and...
Read moreGDPR: when do we collect data?
Mailpro collects personal data only at clearly defined moments — never silently in the background. Each collection point has a...
Read moreWhat personal data do we collect from blog, website or app visitors?
Mailpro collects only the data needed to deliver the service and run a legitimate business. We do not buy, harvest,...
Read moreGDPR: my organization is not established in the EU, does it still apply?
Yes — the GDPR can apply to Mailpro customers based outside the European Union, depending on who you send to....
Read moreMailpro Privacy Policy — Summary
This page summarises Mailpro’s privacy policy and how we handle your personal data. The full Terms and Privacy Policy are...
Read moreSpam Words to Avoid in Your Email Campaigns
Spam filters scan every email for "trigger" words — terms that historically appear in scams, phishing attempts and aggressive sales...
Read moreWhat is DMARC? Policies, alignment and safe sending
DMARC (Domain-based Message Authentication, Reporting and Conformance) is the shield that protects your domain from spoofing and phishing. It combines...
Read moreHow can I cancel a scheduled sending?
As long as a scheduled send has not started, you can cancel or edit it in a few clicks from...
Read moreHow to embed a video in a message?
Video inside an email? Technically not natively supported by major email clients. The recommended approach: a clickable thumbnail that redirects...
Read moreHow to Insert a Facebook Like Button in Your Newsletter
Adding a Facebook "Like" button to your newsletter turns every campaign into a social-growth engine. Subscribers can like your page...
Read moreWhy Does My Message Display Special Characters?
If your email or SMS shows weird symbols like é, ?, or empty boxes instead of accented letters, you're hitting...
Read moreWhy Is My Newsletter Link Not Redirecting Correctly?
If your subscribers click a link in your newsletter and land on the wrong page — or get an error...
Read moreCan I merge email lists?
Yes — Mailpro lets you merge two or more lists into one in a few clicks. Duplicates are auto-removed and...
Read moreIn messages, what is the "Convert" button for?
The "Convert" button turns an imported HTML message into editable drag-and-drop blocks in Mailpro. You bring an existing newsletter into...
Read moreSome messages sent on your own domain name are not received
You send a campaign from [email protected] to [email protected] and it never arrives? The cause is almost always technical: self-send flagged...
Read moreUncounted openings — why does it happen?
If some opens never show up in your report, that's expected and inherent to how tracking works. Here are the...
Read moreHow is my Mailpro subscription renewed?
Your Mailpro subscription auto-renews at the end of each period (monthly or yearly). No interruption, no need to remember the...
Read moreWhy do newsletter images appear differently upon reception?
Same newsletter, different image rendering depending on the recipient? It is normal — every email client uses its own rendering...
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