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Questions most frequently asked:
DNS configuration: TXT record SPF
SPF (Sender Policy Framework) authorises Mailpro to send emails on behalf of your domain. Without a proper SPF, Gmail and...
Read moreWhy manage the bounces?
Managing bounces is not a luxury — it is essential. Without it, your sender reputation tanks, emails land in spam...
Read moreWhat are bounces and how are they managed?
Bounces are emails that could not be delivered to the recipient. Mailpro handles them automatically and protects your deliverability. Pro tip:...
Read moreI tried to register for the trial but the system does not allow me
If you cannot complete signup for the free Mailpro trial, the most common cause is automated anti-fraud protection. We block...
Read moreIs there a more suitable browser?
Mailpro runs on every modern browser, but some deliver a better experience with the drag-and-drop editor and advanced features. Pro tip:...
Read moreWhat does "blacklisting" mean?
Blacklisting is the listing of your IP or domain on a public block list (RBL, DNSBL, Spamhaus, Barracuda…) that flags...
Read moreDo unused monthly credits roll over?
Yes — Mailpro credits roll over, but the rules differ slightly between subscription credits and prepaid credits. Both kinds are...
Read moreCan I increase the monthly credits number?
Yes — you can raise your monthly credit volume at any time from your Mailpro account. No interruption, no extra...
Read moreWhere can I find the invoices for my purchases?
Every Mailpro purchase generates an invoice you can download from your account. Open My Account > Invoices to view, download,...
Read moreWhat are the different prices and subscriptions?
Mailpro offers three ways to pay for sending volume: monthly or annual subscriptions, one-off prepaid credits, and automatic top-up for...
Read moreDo you provide lists of email addresses?
Buying, renting, scraping, or selling email addresses is a hard breach of Mailpro’s acceptable use rules. It also breaks the...
Read moreFor how long are the statistics available?
Mailpro keeps your full campaign history as long as your account is active. You access detailed statistics with no time...
Read moreCan we export the statistics (opens, clicks, etc.)?
Yes — Mailpro lets you export every statistic from your campaigns as CSV or Excel for downstream analysis. Pro tip: schedule...
Read moreCan we use Google Analytics for email campaigns?
Yes — Mailpro integrates natively with Google Analytics. Track campaigns beyond the click: conversions, average order value, on-site user journey. Pro...
Read moreWhat is a good open rate?
In email marketing, a good average open rate sits around 20-25%. But that figure varies a lot with industry, list...
Read moreWhat is the click-through rate (CTR)?
The click-through rate (CTR) is one of the most important KPIs in email marketing. It measures the share of recipients...
Read moreDoes Mailpro support images and hotspots for click statistics?
Yes — Mailpro tracks every individual click on images, hotspots and clickable areas in your newsletters. You can see which...
Read moreIs it normal that badmails appear in open statistics?
It can happen — and it is normal and explainable. Here is why a rejected email may still appear in...
Read moreWhy are statistics incorrect or incomplete?
If your statistics look wrong or incomplete, it is usually a measurement issue, not a bug. Here are the main...
Read moreCan I add additional sender email addresses?
Yes — Mailpro lets you add as many sender addresses as you need. Perfect when you manage several brands, departments...
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