How can we help you today?
Questions most frequently asked:
Why Is My Newsletter Link Not Redirecting Correctly?
If your subscribers click a link in your newsletter and land on the wrong page — or get an error...
Read moreCan I merge email lists?
Yes — Mailpro lets you merge two or more lists into one in a few clicks. Duplicates are auto-removed and...
Read moreIn messages, what is the "Convert" button for?
The "Convert" button turns an imported HTML message into editable drag-and-drop blocks in Mailpro. You bring an existing newsletter into...
Read moreSome messages sent on your own domain name are not received
You send a campaign from [email protected] to [email protected] and it never arrives? The cause is almost always technical: self-send flagged...
Read moreUncounted openings — why does it happen?
If some opens never show up in your report, that's expected and inherent to how tracking works. Here are the...
Read moreHow is my Mailpro subscription renewed?
Your Mailpro subscription auto-renews at the end of each period (monthly or yearly). No interruption, no need to remember the...
Read moreWhy do newsletter images appear differently upon reception?
Same newsletter, different image rendering depending on the recipient? It is normal — every email client uses its own rendering...
Read moreHow to personalize automatic links inside newsletters?
Mailpro's automatic links ("view online", "unsubscribe") are inserted by default. You can customise them to match your brand. Pro tip: you...
Read morePlain text message
A complete newsletter ships with two versions: HTML (visual) and plain text. Mailpro auto-generates the text version — and you...
Read moreIs there a way to test my SPAM level?
Yes — several free or freemium tools analyse your campaigns before sending and return a spam score (typically out of...
Read moreHow to avoid anti-spam filters?
Are your campaigns landing in spam? The cause is rarely Mailpro — it is almost always a mix of technical...
Read moreHow does Mailpro manage the security of my data?
Mailpro treats data security as a foundation, not an afterthought. Your contacts, campaigns, and account data are stored in Switzerland...
Read moreYour message cannot be saved: JavaScript or iframe detected
If Mailpro refuses to save your message with "iframe or JavaScript detected", it's a security measure. Those elements are not...
Read moreDNS configuration: TXT record SPF
SPF (Sender Policy Framework) authorises Mailpro to send emails on behalf of your domain. Without a proper SPF, Gmail and...
Read moreWhy manage the bounces?
Managing bounces is not a luxury — it is essential. Without it, your sender reputation tanks, emails land in spam...
Read moreWhat are bounces and how are they managed?
Bounces are emails that could not be delivered to the recipient. Mailpro handles them automatically and protects your deliverability. Pro tip:...
Read moreI tried to register for the trial but the system does not allow me
If you cannot complete signup for the free Mailpro trial, the most common cause is automated anti-fraud protection. We block...
Read moreIs there a more suitable browser?
Mailpro runs on every modern browser, but some deliver a better experience with the drag-and-drop editor and advanced features. Pro tip:...
Read moreWhat does "blacklisting" mean?
Blacklisting is the listing of your IP or domain on a public block list (RBL, DNSBL, Spamhaus, Barracuda…) that flags...
Read moreDo unused monthly credits roll over?
Yes — Mailpro credits roll over, but the rules differ slightly between subscription credits and prepaid credits. Both kinds are...
Read more