Why These Rules Exist

Mailpro® is a shared service: your mail leaves from the same servers as that of thousands of other clients, and the platform's sending reputation — what makes a message land in the inbox rather than in spam — is a common good. A single abusive sender degrades deliverability for everyone else. That is why the rules below are non-negotiable, and why we enforce them quickly.

The principle is simple: you may only send to people who have agreed to receive your messages, and in compliance with your country's law on mass advertising.

The Rules

  • Don't send spam. A message is considered spam if it's both unsolicited (no explicit permission to send) and sent in bulk (the same content addressed to multiple email addresses or phone numbers).
  • Respect decency and legality. Do not send insulting, discriminatory, illegal, or illicit content, including for prohibited products or services.
  • Protect the rights of others. Do not send messages that infringe on rights, especially intellectual property rights. You must own or have permission to use any protected materials (logos, images, software, content).
  • Avoid sensitive data. Don't send messages that contain sensitive personal information: health data, bank details, credit card numbers, etc.
  • Do not use third-party address lists. The use of email addresses or phone numbers purchased, rented, or obtained from third parties is strictly prohibited.
  • Comply with our API Policy if you use our software via API.
  • Do not use our services if you belong to an unauthorized industry (list below).

Sending on Behalf of a Third Party: the Sender Identity Must Be Yours — or Entrusted to You

You may only send messages on behalf of your own organization, or of organizations that have expressly mandated you to do so — for example, an agency sending for its clients. In that case, you must be able to produce this mandate at any time.

Impersonation — sending while passing yourself off as a company, brand or person that has entrusted you with nothing — is one of the most serious abuses on a sending platform. In case of doubt about your right to use a sender identity (sender name, domain, brand, content), your account will be suspended, without notice, while we verify that the organization concerned has indeed authorized you. It is then up to you to provide the supporting evidence: a written mandate, proof of membership of the organization, or any other conclusive document. If the verification confirms the impersonation, the account is closed without a refund and the email address is permanently barred from re-registration.

Hosting Is Reserved for Your Sendings

You may only use our bandwidth for your emails. We provide data and image hosting solely for your sendings: you may not host files or images on our servers for any other use (such as a website). In case of non-compliance with this clause, your account will be suspended and your files deleted.

What Happens If We Receive a Complaint

If we receive a complaint of abuse related to your email or SMS campaign, we will ask you for proof of the consent of the data subject: the date and time of consent, the explicit consent to subscribe, an existing customer relationship, or any other information demonstrating a lawful and compliant collection.

Depending on the severity, we may first suspend sending while the matter is examined; established abuse or fraud results in the closure of the account.

If this information does not reach us within 48 calendar hours, or if it is not found to be convincing after evaluation, we will proceed with the preventive closure of your account. Closure for abuse does not entitle you to any refund, and Maxony reserves the right to permanently refuse any new registration associated with the email address concerned.

Unauthorized Industries

In order to ensure optimal deliverability for all our customers, we exclude certain business sectors that could damage our reputation. These sectors are:

  • Online gambling (casino, betting, etc.)
  • Pornography and sexually explicit content
  • Escort services
  • Pharmaceutical products
  • Esoteric sciences and astrology
  • Incentives to work from home

We exclude these sectors without making a value judgment. These types of activities are often associated with content that is perceived as spam, which could compromise the efficiency of our routing services and negatively impact our customers.