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Questions most frequently asked:
Can I increase the monthly credits number?
Yes — you can raise your monthly credit volume at any time from your Mailpro account. No interruption, no extra...
Read moreWhere can I find the invoices for my purchases?
Every Mailpro purchase generates an invoice you can download from your account. Open My Account > Invoices to view, download,...
Read moreWhat are the different prices and subscriptions?
Mailpro offers three ways to pay for sending volume: monthly or annual subscriptions, one-off prepaid credits, and automatic top-up for...
Read moreDo you provide lists of email addresses?
Buying, renting, scraping, or selling email addresses is a hard breach of Mailpro’s acceptable use rules. It also breaks the...
Read moreFor how long are the statistics available?
Mailpro keeps your full campaign history as long as your account is active. You access detailed statistics with no time...
Read moreCan we export the statistics (opens, clicks, etc.)?
Yes — Mailpro lets you export every statistic from your campaigns as CSV or Excel for downstream analysis. Pro tip: schedule...
Read moreCan we use Google Analytics for email campaigns?
Yes — Mailpro integrates natively with Google Analytics. Track campaigns beyond the click: conversions, average order value, on-site user journey. Pro...
Read moreWhat is a good open rate?
In email marketing, a good average open rate sits around 20-25%. But that figure varies a lot with industry, list...
Read moreWhat is the click-through rate (CTR)?
The click-through rate (CTR) is one of the most important KPIs in email marketing. It measures the share of recipients...
Read moreDoes Mailpro support images and hotspots for click statistics?
Yes — Mailpro tracks every individual click on images, hotspots and clickable areas in your newsletters. You can see which...
Read moreIs it normal that badmails appear in open statistics?
It can happen — and it is normal and explainable. Here is why a rejected email may still appear in...
Read moreWhy are statistics incorrect or incomplete?
If your statistics look wrong or incomplete, it is usually a measurement issue, not a bug. Here are the main...
Read moreCan I add additional sender email addresses?
Yes — Mailpro lets you add as many sender addresses as you need. Perfect when you manage several brands, departments...
Read moreIs there a daily sending limit?
Mailpro does not enforce a rigid daily cap. Sending volume depends on your plan and your monthly credit quota. Pro tip:...
Read moreCan I schedule my email campaign?
Yes — Mailpro lets you schedule your campaigns for the exact date and time you want. Prepare in advance and...
Read moreWhy is no newsletter sent to my mailbox when I send a test campaign?
Sending a test campaign to your own address but nothing arrives? Here are the most common causes and how to...
Read moreIs it normal to receive delivery status notifications?
Yes, it is perfectly normal — and useful. Delivery Status Notifications (DSN) are technical messages generated by mail servers to...
Read moreCan we export the list of badmails / bounces?
Yes — Mailpro lets you export the full badmail list (hard and soft bounces) as XLSX or CSV in one...
Read moreWhat does the unsubscribe experience look like for my recipient?
When someone unsubscribes from your Mailpro emails, the experience is quick and frictionless. Here's exactly what your recipient sees, the...
Read moreIs a full mailbox considered a badmail / bounce?
No — a full mailbox is not a permanent badmail. It's a soft bounce, treated as a temporary error by...
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