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Questions most frequently asked:
Are badmails / bounces automatically deleted from email lists?
Yes — Mailpro automatically manages badmails (bounces) to protect your list quality and sender reputation. Pro tip: check your bounce folder...
Read moreMailpro manages duplications?
Yes — Mailpro auto-detects and handles duplicates across your base, on import and between lists. No contact is ever billed...
Read moreHow to import my contacts from an OpenOffice spreadsheet?
Managing contacts in OpenOffice Calc or LibreOffice? Importing them into Mailpro is simple and fast — if the file is...
Read moreWhy are some addresses not imported?
If not every row of your file makes it into Mailpro, that's an automatic safeguard protecting your list quality and...
Read moreHow do you manage unsubscriptions?
Mailpro handles unsubscribes automatically across every campaign. You stay GDPR and CAN-SPAM compliant with zero manual setup. Important: an unsubscribe link...
Read moreHow do I embed my signup form on my website?
Once you've built your form in Mailpro, adding it to your website takes a couple of minutes and no coding...
Read moreCan I use my personal address to send newsletters?
Technically you can configure a Gmail or Hotmail address as a sender in Mailpro. It is no longer recommended, however...
Read moreHow can I import my addresses to Mailpro?
Importing contacts into Mailpro takes under 5 minutes. Here's the step-by-step from source file to ready-to-send list. Pro tip: clean your...
Read moreWhy can't I import my address book?
Importing an address book into Mailpro is fast, but a few technical rules must be respected. Here are the usual...
Read moreThe 10 rules of email marketing
Following these 10 fundamental rules turns a simple newsletter into a real growth engine. Here is the must-have summary of...
Read moreHow to modify the background color of the newsletter?
Your newsletter's background colour reinforces brand identity and guides the reader's eye. Mailpro lets you change it in a few...
Read more10 mistakes to avoid in your newsletter
A few simple mistakes can wreck your open rate, drive unsubscribes and ruin deliverability. Here are the 10 pitfalls to...
Read moreCan I create a newsletter from an HTML page?
Yes — Mailpro lets you import your own HTML code or a complete web page and turn it into an...
Read moreHow can I change the alignment of automatic links?
Mailpro automatically adds the view online and unsubscribe links in the footer. You can fully control alignment, language and style. Pro...
Read moreHow can I access the newsletter templates?
Mailpro offers a library of 800+ professional, fully responsive templates — organised by industry, event or marketing goal. Pro tip: filter...
Read moreHow to Access Free Newsletter Templates in Mailpro
Mailpro ships with 200+ free, responsive newsletter templates covering every industry — sales, events, real estate, hospitality, education and more....
Read moreHow can I change the viewing link and the unsubscribe link?
The view online and unsubscribe links are mandatory in every newsletter — required by GDPR, CAN-SPAM and CASL. Mailpro inserts...
Read moreIs it possible to edit the color of the hyperlink text?
Link color plays a key role: it signals to the reader that a word is clickable and reinforces your brand's...
Read moreHow can I add an attachment to my newsletter?
Mailpro recommends a more modern, more effective approach than the traditional attachment: host the file in Mailpro and insert a...
Read moreIs it possible to host my images and files on Mailpro?
Yes — Mailpro includes free, unlimited hosting for your images, PDFs and other campaign files. Pro tip: every hosted file gets...
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