If your Mailpro form has suddenly stopped working, the most common cause is that your subscription has expired or your account has been downgraded. Online forms are a paid feature, so they go offline as soon as the plan that includes them lapses or is changed.
Most common reasons a form is offline
- Subscription expired — renew your plan from your dashboard.
- Plan downgraded — switch to a plan that includes the forms module.
- Form manually disabled — re-publish it from the editor.
- Embed code removed from your page — paste the snippet again.
- Domain or SSL issue — check that the host page still loads over HTTPS.
How to bring your form back online
Open the forms section of your account, locate the form, and check its status. If the form is paused, simply re-publish it. If your subscription is the issue, renewing the plan will reactivate every form on your account at once.
Avoid downtime in the future
Enable automatic renewal on your plan and add a calendar reminder a few days before the billing date. Also keep at least one backup form (for example a simple subscription form) on a secondary page so traffic is never fully blocked.
Need to publish a new form right now?
Use the Mailpro form builder to create a replacement subscription form in minutes and embed it on your site. See our guide on how to share your forms.