How can we help you today?
Questions most frequently asked:
Can I add additional sender email addresses?
Yes — Mailpro lets you add as many sender addresses as you need. Perfect when you manage several brands, departments...
Read moreIs there a daily sending limit?
Mailpro does not enforce a rigid daily cap. Sending volume depends on your plan and your monthly credit quota. Pro tip:...
Read moreCan I schedule my email campaign?
Yes — Mailpro lets you schedule your campaigns for the exact date and time you want. Prepare in advance and...
Read moreWhy is no newsletter sent to my mailbox when I send a test campaign?
Sending a test campaign to your own address but nothing arrives? Here are the most common causes and how to...
Read moreIs it normal to receive delivery status notifications?
Yes, it is perfectly normal — and useful. Delivery Status Notifications (DSN) are technical messages generated by mail servers to...
Read moreCan we export the list of badmails / bounces?
Yes — Mailpro lets you export the full badmail list (hard and soft bounces) as XLSX or CSV in one...
Read moreWhat does the unsubscribe experience look like for my recipient?
When someone unsubscribes from your Mailpro emails, the experience is quick and frictionless. Here's exactly what your recipient sees, the...
Read moreIs a full mailbox considered a badmail / bounce?
No — a full mailbox is not a permanent badmail. It's a soft bounce, treated as a temporary error by...
Read moreAre badmails / bounces automatically deleted from email lists?
Yes — Mailpro automatically manages badmails (bounces) to protect your list quality and sender reputation. Pro tip: check your bounce folder...
Read moreMailpro manages duplications?
Yes — Mailpro auto-detects and handles duplicates across your base, on import and between lists. No contact is ever billed...
Read moreHow to import my contacts from an OpenOffice spreadsheet?
Managing contacts in OpenOffice Calc or LibreOffice? Importing them into Mailpro is simple and fast — if the file is...
Read moreWhy are some addresses not imported?
If not every row of your file makes it into Mailpro, that's an automatic safeguard protecting your list quality and...
Read moreHow do you manage unsubscriptions?
Mailpro handles unsubscribes automatically across every campaign. You stay GDPR and CAN-SPAM compliant with zero manual setup. Important: an unsubscribe link...
Read moreHow do I embed my signup form on my website?
Once you've built your form in Mailpro, adding it to your website takes a couple of minutes and no coding...
Read moreCan I use my personal address to send newsletters?
Technically you can configure a Gmail or Hotmail address as a sender in Mailpro. It is no longer recommended, however...
Read moreHow can I import my addresses to Mailpro?
Importing contacts into Mailpro takes under 5 minutes. Here's the step-by-step from source file to ready-to-send list. Pro tip: clean your...
Read moreWhy can't I import my address book?
Importing an address book into Mailpro is fast, but a few technical rules must be respected. Here are the usual...
Read moreThe 10 rules of email marketing
Following these 10 fundamental rules turns a simple newsletter into a real growth engine. Here is the must-have summary of...
Read moreHow to modify the background color of the newsletter?
Your newsletter's background colour reinforces brand identity and guides the reader's eye. Mailpro lets you change it in a few...
Read more10 mistakes to avoid in your newsletter
A few simple mistakes can wreck your open rate, drive unsubscribes and ruin deliverability. Here are the 10 pitfalls to...
Read more