What is the MSISDN format?

What is MSISDN used for? MSISDN means Mobile Station International Subscriber Directory Number and it’s a number used to identify a phone number internationally. It is composed...

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Is there a size limit for a newsletter?

Newsletter Size Limit  No, there is no limitation. However, the “size” should be as small as possible for easier reading. Actually there...

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How can I add an attachment to my newsletter?

Learn how to add attachments to your newsletters  It isn't directly possible to add an attachment as with your messaging software. On...

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How to modify the background color of the newsletter?

Your Newsletter Background Color There is a button in the HTML editor which allows you to change the background color of...

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Can we insert images in the newsletters?

Inserting Images inside your Newsletters Yes, you can seamlessly integrate images in your newsletter (the WYSIWYG HTML allows it by default)....

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Can my audience unsubscribe from my newsletters?

Yes, the unsubscribe link is automatically inserted when a newsletter is created. You cannot see it when you create the...

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10 errors to avoid for your Newsletter

10 Mistakes to avoid when making your newsletter  1. Too long titles/subjects. 2. Too much information. 3. Spelling mistakes. 4. The insertion of too...

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What is the difference between single Opt-in and Double Opt-in subscription?

Learn the difference between single opt-in and double opt-in with Mailpro With the new General Data Protection Regulation (GDPR), it is...

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What is a Double opt-in Subscription?

Learn about Double Opt-in Subscriptions Double opt-in is an email subscription in which the subscriber will acknowledge twice that he/she wants...

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Can I create a newsletter starting from an HTML page?

Newsletter starting from an HTML page Yes, when writing a new newsletter, select the option “Import a message from the internet”....

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Why don't the images inside my newsletter have the right dimensions?

Newsletter Image Dimensions It may come from some mail client whose editor image size Outlook does not handle. Therefore, Outlook displays...

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How can I access the free newsletter templates?

Free Newsletter Templates  To access the free templates from your Mailpro™ account, click on the “Messages” tab and then on “Templates...

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Can I use my personal address to send the newsletters?

Can I use my personal address to send the newsletters? Yes the shipping address used by default is the one you...

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Can I display images automatically upon receipt of newsletters?

Displaying images automatically upon receipt of newsletters No, by default, the Email Marketing software – in order to respect the privacy...

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How can I access the newsletter models?

Click on the tab "Messages" then "Write a message" in the menu. Then select the option "Use a stencil".

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Where can I find some general information about emailing marketing?

Email Marketing Blog for Information and Tips  We maintain a blog dedicated to Email Marketing where you find tons of advises...

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why is the page setting or Image dimension different when my newsletter is received?

Page Settings The page setting issue at reception is due to the original dimensions of the images of your newsletter. The message...

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Is it possible to personalize my newsletters?

Personalizing your Newsletters Yes, it is possible to personalize your newsletters using up to 50 dynamic fields available. When importing your...

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How does Automatic subscription Renewal work?

At the time of setting up your account you can activate the automatic credit renewal option thus authorizing the expense...

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What are the different prices and subscriptions?

  What are the different prices and subscriptions? Yearly subscription: a number of credits you receive each month and are “set to...

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How do you manage the unsubscriptions?

How do we manage the unsubscriptions? Unsubscriptions are managed automatically. For each produced newsletter, Mailpro™ automatically adds the unsubscribe link at...

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How is my Mailpro Subscription Renewed?

Mailpro Subscriptions All subscriptions will be renewed automatically according to the chosen cycle that you specified during the initial subscription process....

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Can I store confidential information on the image/document space?

Your Mailpro Space The image/document space of your Mailpro account is a public space used to link/embed the images/documents you send...

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How to create a Sign up form in my website?

Creating a Subscription Form We provide a form generator that enables you to create a registration form for the newsletter of...

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Do you offer newsletter templates?

More than 600 Newsletter Templates waiting for you  Yes, we have more than 600 newsletter templates available to help you create...

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What is the countdown timer and why does it stop in my newsletter after 40 seconds?

Countdown Timer inside your Newsletter  After you sent your emails to your contact list, they will open their emails and a...

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How to personalize automatic links inside newsletters?

Personalizing your automatic links You can change the text and also the locations of these sentences in your message by inserting...

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Privacy Policy – GDPR : Will I need to provide any information to Mailpro before the GDPR comes into force?

The GDPR requires Mailpro to maintain records of certain information, including the contact details of your EU representative and Data...

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How to create a newsletter subscription form for my website?

Create a newsletter susbcription form from your website  We offer you a form generator that allows you to create a registration...

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Why there is no newsletter sent to my mailbox when I send a “test” campaign?

The problem comes for sure from the fact that you send the message to yourself (on the same domain/server). Indeed in...

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What is the best day to send my newsletter?

The Opening Rate of an email campaign is the percentage of the number of your subscribers who opened your email....

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Why isn´t my form online anymore?

Why isn´t my form online anymore? These are some of of most common form errors: 1. When try many times (2-10) to...

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How to enable password protected forms and surveys?

Step 1: Formulate your customized form or survey   To begin, you'll need to construct your unique form or survey using Mailpro's...

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Tips for creating a newsletter with good content

It is much better to send a newsletter less often, but to send a newsletter with great content. Quality always...

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